Backoffice Analyst

Description

Job Summary: Backoffice Analyst to directly support and assist external teams, performing dispatching, service closure, troubleshooting, and providing administrative support. Key Highlights: 1. Direct involvement in customer service and technical support for operations technicians. 2. Responsible for proactive and reactive dispatching, resolving field issues. 3. Providing administrative assistance, including handling suppliers and customers. The company **ONDACOM** is seeking qualified professionals for the position of **Backoffice Analyst**. If you possess a problem-solving mindset, excellent organizational skills, and ease in providing operational support to external teams, this is the perfect opportunity for you! **Responsibilities:** Directly support and assist operations technicians by performing dispatching and closing services executed in the field. The professional will be responsible for proactive and reactive dispatching, resolving field activity issues, opening service tickets, and initiating preventive and corrective cable maintenance. Administratively, the role involves supporting various departments within the organization, handling suppliers and customers, processing various documents, preparing reports and spreadsheets, and managing document control, filing, and general office services. **Requirements:** * Completed high school education; * Experience in team dispatching, operational support, or administrative routines; * Proficiency in Excel and document management tools; * Proactive attitude with focus on process agility and organization. If you match the described profile and are seeking new challenges, please send your resume to the email **vagas@ondacom.com**, with the subject line **"Backoffice Analyst \- \[Your City]"**. **Attention:** Please remember to include your **full name** and the **city** for which you are applying in the body of the email. We will review all received resumes and contact candidates who meet the job requirements. Minimum Education Level: High School (Secondary Education)