RESTAURANT MANAGER

Description

Job Summary: Manage the customer service and production areas of a pizza restaurant, ensuring service quality and excellence while developing the team. Key Highlights: 1. Management of pizza restaurant customer service and production areas 2. Team management and development 3. Development of sales strategies and cost control **Job Responsibilities:** * Manage the pizza restaurant's customer service and production areas, promoting products and services while ensuring service quality and excellence. **Job Requirements:** * Currently pursuing or completed undergraduate degree; * Intermediate proficiency in Microsoft Office suite; * Experience in team and sales management; **Responsibilities:** * Manage and develop the customer service and production team; * Conduct team meetings and training sessions; * Monitor customer service delivery; * Control and analyze management tools; * Develop sales strategies and performance metrics; * Prepare team work schedules; * Perform store opening and closing procedures; * Oversee all daily operational routines of the pizza restaurant; * Supervise and instruct team activities; * Control food and ingredient costs and inventory; * Inspect overall company organization and cleanliness; * Manage budgeting and procurement tracking; * Coordinate the team and develop strategies to attract more customers; * Organize customer satisfaction and delight surveys; * Implement service and production improvement methods; * Participate in company-provided meetings and training sessions; * Evaluate team members' performance and provide constructive feedback for continuous development. * Verify expiration dates of food and beverages to prevent stockouts; * Review invoices and generate reports; * Conduct periodic inventory counts and stock audits; * Perform other duties compatible with the requirements of the position or department, as needed or at the supervisor's discretion. * The employee must be aware of the employer's rules and guidelines, and of their responsibility not to record, film, photograph, or publicly expose customers and other employees without express authorization; they must also understand their accountability in case of unauthorized data, information, photo, video, or audio leaks originating from corporate equipment, phones, or documents, in accordance with Law No. 13\.709/2018 – General Data Protection Law (LGPD).