Sales Assistant

Description

Job Summary: A professional responsible for in-person and telephone customer service, issue resolution, sales execution, and ensuring internal communication. Key Highlights: 1. Customer service to resolve issues and conduct sales 2. Communication with internal team to clarify processes 3. Management of customer complaints and quotations Answer incoming customer calls to resolve their issues; Provide in-person customer service at the company’s premises when necessary; Conduct sales (e.g., check prices and parts, inform pricing and payment methods, advise on payment deadlines, print quotations, and complete all procedures required to finalize sales); Consult the sales supervisor to verify correct part application in case of doubts; Request price negotiation from the supervisor upon customer request; Direct customers to the cashier and shipping department for payment and product pickup (if the customer is physically present or does not request home delivery). Communicate with the internal team to address questions and clarify processes; Inform the supervisor when a customer refuses to accept goods due to discrepancies with the original request; Identify out-of-stock parts and forward the report to the purchasing group via WhatsApp; Notify the purchasing department about parts incorrectly registered in the system, parts not yet registered, and parts not included in the company’s product portfolio but subject to demand; Respond to customer quotations sent via fax or e-mail; Perform preliminary customer registration in the system; Receive and record customer complaints; Employment Type: Full-time CLT Compensation: Starting from R$2.150,00 per month Benefits: * Life insurance * Transportation allowance Experience: * Sales Assistant (Preferred) Work Location: On-site