Description: We are looking for someone who: * Thinks and acts from the customer's perspective. Demonstrates interest and curiosity in understanding customers, their behaviors and preferences, to meet and exceed their expectations; * Shows a constant commitment to learning, teaching and developing, contributing to a relaxed, respectful and collaborative environment, encouraging diversity; * Is flexible in moving away from existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental and social interests. To join our team, it is essential: * Reside in São José do Rio Preto; * Bachelor's degree in Administration, Marketing, Education, Human Resources, or related fields; * Desired experience in sales/customer service or similar areas; * Required proficiency in Office Suite; * Required experience with audiovisual resources, presentation techniques, and technology; * Skills in report development. What awaits you on a day-to-day basis:* Deliver commercial content and curriculum training to internal and partner sales teams; * Apply knowledge and reaction assessments to all delivered trainings and input results into the system; * Notify coordinators of学员 performance below the cutoff score; * Input all completed trainings into the training management system; * Identify, through research results, reaction evaluations, tests, field visit needs assessments, and other methods, the specific needs of each sales channel; * Monitor training and sales force indicators, proposing improvement actions and continuous education focused on company metrics; * Develop commercial training plans for SPI regional operations, ensuring fulfillment of all training logistics such as room rentals, training materials, coffee breaks, etc.; * Collaborate in updating and developing training content and curricula; * Travel to different cities to deliver trainings when necessary; * Suggest actions for developing training materials and curricula, as well as their updates based on product and service procedures and regional offerings; * Manage training schedules and rosters according to the training timeline; * Keep training activity records up to date; * Conduct online trainings for employees and partners, store visits for training needs mapping, and store visits to understand sales channel routines. 251121020247885472