**Ensure an efficient and high-quality technical journey for customers** from the point of sale closure, coordinating system implementation, training, system go-live, and ongoing technical support, promoting operational efficiency, customer satisfaction, and continuous team development. **Organize and lead the service department** (technical support / implementation), overseeing activities from implementation planning and execution to post-sales support, maintaining technical communication with national and international suppliers, and fostering continuous team development. **Hard Skill:** * Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related fields. * Intermediate to advanced English proficiency for technical communication with international suppliers. * Experience managing technical support and implementation teams in technology companies. * Knowledge of support methodologies (e.g., ITIL) and Service Desk/Ticket Management tools. * Experience organizing on-call schedules and stepping in when necessary. * Experience in planning and delivering internal technical training. * Familiarity with performance metrics such as SLA, technical NPS, rework rate, and productivity. **Soft Skill:** * Collaborative and technical leadership * Clear, concise, and technical communication * Organized with a focus on process improvement * Emotional stability and analytical mindset * Ability to build and develop teams * Proactive problem-solving skills * Strong interpersonal skills with internal and external stakeholders * Systemic thinking and ability to integrate information