Description
Job Summary:
A customer service professional focused on prospecting, registration, and monitoring of proposals and customer portfolio, as well as assisting in planning store-level initiatives.
Key Highlights:
1. In-person and telephone customer service
2. Active prospecting of new customers (CRM and PAP)
3. Monitoring proposals and customer portfolio
**Description and Responsibilities:**
**Working Hours:** Monday to Friday — 8:30 AM to 6:30 PM, and Saturday
**Level:** Professional
**Employment Type:** Service Provider — PJ
* Provide in-person customer service;
* Provide telephone customer service;
* Prospect customers using the CRM tool;
* Conduct external prospecting of new customers via PAP (Door-to-Door) actions at strategic locations;
* Register local customers in the CRM tool to build a customer portfolio;
* Register new proposals in the system;
* Monitor proposals throughout the evaluation process and communicate outcomes to customers (positive or negative);
* Monitor customer portfolios for future prospecting/sales;
* Collaborate with supervisors to facilitate sales origination;
* Assist management in planning store-level initiatives.
**Requirements:**
* Completed High School education
* Preferred: Currently pursuing undergraduate studies in Administration, Marketing, Commercial Management, or related fields.
**Benefits:**
No benefits reported