Speaker

This position is for you if you are passionate about making a difference, putting yourself in others' shoes, and solving problems quickly and effectively. Your place is here! We are the national leader in collective health insurance plans. In addition to offering the best healthcare options, we are a multi-solution company that considers your well-being, protection, and finances at every stage of your life. We seek professionals committed to delighting our customers with enthusiasm, who love challenges and enjoy interacting with people, ensuring excellence in every interaction—being solution-oriented and human-centered. We seek tireless individuals dedicated to delivering the best experience always!! **Receptive Customer Support via Voice and WhatsApp (Multiskill)**, aimed at identifying the needs of customers holding health plans administered by a third-party administrator, focusing on clarifying doubts and performing system-based procedures related to products and/or services. Interested? Join our Team!! **Refer a Friend Campaign Rules:** * Campaign exclusively for Atento employees; * The referred candidate must remain employed with the company for at least 60 days; * Campaign period: until 01/31/2026; * Payment per referral: R$ 150.00 *Provided the referred candidate remains employed for at least 60 days; * The candidate must correctly complete the RE and provide the full name of the referring employee in the mandatory questions. #OneTeam #OneAtento #AtentoBrasil #VempraAtento #LI-MS1 **Responsibilities and Duties** * Ensure high-quality customer service aligned with quality standards; * Identify customer needs and deliver practical, objective solutions according to product and/or service procedures; * Address various types of situations reported by customers during each interaction; * Use systems to register and execute customer service activities; * Demonstrate professional maturity and commitment; * Interact with customers via Voice and WhatsApp with empathy and professionalism; * Strong verbal fluency required; * Human-centered service focused on contact quality. **Requirements and Qualifications** * Minimum age of 18 years; * Completed High School education; * Basic computer and typing skills; * Articulate communication and empathy; * Courteous demeanor and patience; * Efficient time management; * Analytical mindset; * Preferably residing near the Atento Santana Unit (North Zone of São Paulo). **Additional Information** **Salary** * R$ 1.518,00 **Working Hours** * Morning/Afternoon/Night shifts **Work Schedule** * 180 hours/month | 6x1 rotating schedule with variable weekends off (Saturdays or Sundays); * 180 hours/month | 5x2 schedule with weekends off (Saturdays and Sundays). **Benefits** * Transportation Allowance; * Meal Allowance and/or Food Allowance; * Life Insurance; * Funeral Assistance; * Daycare Assistance / Assistance for Children with Disabilities; * School Transportation Assistance (for children aged 3 years and 8 months); * Product Discounts; * Dental Care Plan; * Telemedicine Program; * Career Development Plan; * Discounts at Gyms / Sports Activities; * Pet Insurance Plan; * Educational Partnership Program: Discounts on short courses, undergraduate and postgraduate degrees, vocational training, language courses, basic education, and even daycare centers. **Work Location:** R. Voluntários da Pátria, 300 – Santana, São Paulo – SP, 01142-300, Brazil. Have you ever thought about bringing your friends to work alongside you? That would be amazing, right!? Now imagine getting paid for it?? Yes!!! Participate in our *Paid Refer-a-Friend Campaigns!* Check the rules for each campaign by accessing the job posting! #VempraAtento (and bring ALL your friends!!) * **Campaign valid only for employees with active registration.** Also explore our other Career Portals for external candidates: Customer Service: https://atento.gupy.io, Corporate (for Staff/Administrative areas: https://atentocorporate.gupy.io/), IT (for technology-related opportunities: https://atentoti.gupy.io/), and exclusive positions for People with Disabilities (https://pcd.gupy.io/).