**Modality:** In-person **Schedule:** 5x2 **Working Hours:** 8:00 AM to 6:00 PM (Monday to Friday – local time) **Salary:** R$ 2.978,10 **Work Location:** State Health Ministry Superintendency in Rio Grande do Norte – SEMS/RN Av. Almirante Alexandrino de Alencar, 1402 – Tirol, Natal/RN – ZIP Code 59015-350 ### **Responsibilities:** * Provide user support; * Diagnose and resolve technical issues; * Monitor and ensure compliance with SLAs; * Record activities with detailed descriptions and execution time; * Collaborate with teams for support or escalation of service requests. ### **What We’re Looking For:** * Prior experience in technical support; * Proficiency and good usability with Microsoft Office tools; * Knowledge of Windows operating systems and networking; * Ability to work under pressure and meet deadlines; * Analytical mindset and focus on efficient problem resolution.