Job Summary: We are seeking an analytical and empathetic professional focused on delivering excellent customer service and resolving customer issues, particularly in the insurance segment. Key Highlights: 1. Focus on solving problems and simplifying the customer experience 2. Empathetic attitude and excellence in customer service 3. Proficiency with technology and technical support Want to build your future with us? If you possess an analytical mindset, enjoy solving problems, and consistently strive to simplify the customer experience, this opportunity is for you. We value detail-oriented professionals with an empathetic attitude and a focus on excellence in customer service, especially within the insurance segment. \#VemSerTP **Responsibilities and Duties:** Ensure customers that you will do your best to resolve their issue within your capabilities; Personalize all interactions to convey empathy and courtesy so customers feel welcomed and supported, aiming to foster loyalty; Confirm whether the issue reported by the customer matches your understanding, to identify the optimal solution and optimize time; Relate to the customer's statements or issues during contact; Explore problem details by asking questions in a courteous and personalized conversation; Guide customers through articles or procedures clearly and simply, avoiding technical or complex terminology; Explain clearly and concisely what has been done and what still needs to be performed by the customer, the company, or third parties; Resolve all issues raised by the customer according to current policies and procedures—even when resolution requires time: changing passwords; configuring devices; restoring accounts or devices; pairing devices; canceling services or subscriptions; directing customers to authorized service centers or other departments; scheduling technician visits for hardware repairs; restoring content from backups; assisting customers with cloud or PC backups; enriching the customer experience beyond their initial expectations; representing the brand and its partners at all times—especially when customers express dissatisfaction with the proposed solution. **What We Are Looking For (Requirements):** Must be of legal age Completed high school education Male candidates must possess military service documentation (Reservist Certificate) or CAM Proficiency with technology and technical support Easy access to the Emaús region — Parnamirim — RN Preferred: Experience in Technical Support or Customer Service **Working Hours:** 2:20 PM to 8:40 PM **Schedule:** 6 days on / 1 day off — Sundays off **Shift Duration:** 6 hours and 20 minutes **Work Mode:** On-site **Work Location:** Emaús Campus — Parnamirim — RN **NOTE:** Training may occur at a time different from regular working hours. This information will be provided during the interview. **Thank you for your interest in joining TP—we wish you good luck!**
João Silva
Indeed · HR
João Silva
Indeed · HR
