Job Summary: We are seeking a Technical Support Coordinator to manage teams, train employees, coordinate service delivery, and optimize processes. Key Highlights: 1. Lead and develop the technical team through training and feedback. 2. Coordinate customer service and resolution of technical requests. 3. Manage departmental resources and optimize internal processes. JOIN OUR TEAM! Position for People with Disabilities (PcD) We are thrilled to welcome a Technical Support Coordinator to join our team! **YOUR RESPONSIBILITIES:** Conduct team training to ensure mastery of internal tools and procedures; Provide feedback and develop individual employee development plans; Adjust employee time records monthly, documenting incidents and resolutions; Develop, monitor, and present monthly departmental performance indicators to senior management, aligned with company strategy; Prepare reports and performance dashboards for the department using spreadsheets; Participate in cross-departmental meetings to review results, define action plans, launch new projects, manage budgets, and assess resource needs; Manage departmental resource organization and supervise inventory replenishment, triggering procurement when necessary; Guide the Procurement Department on material specifications and develop new suppliers; Coordinate customer service and oversee resolution of technical support requests (head office and branches); Identify requirements for purchasing parts, tools, and services, and process payments in the system; Manage the schedule for external visits; Create internal and customer-facing promotional materials for digital platforms; Coordinate the internal technical team, ensuring activities align with the defined scope; Develop technical training materials (handbooks, manuals, and supporting content); **WHAT WE ARE LOOKING FOR: REQUIREMENTS:** Technical degree in a related field; Knowledge of electricity, electronics, Microsoft Office, computer networks, data analysis, security market, technology and/or energy; indicator analysis and composition. **YOUR DAILY SCHEDULE:** Monday to Friday, from 8:00 AM to 12:00 PM and from 1:12 PM to 6:00 PM. **OUR LOCATION:** Estreito | Florianópolis **SALARY:** R$ Competitive with the position **BENEFITS:** **Salary:** FIXED **Meal Allowance:** R$ 15.00 per day (with 20% employee contribution). Transportation Voucher (6% employee contribution). **After 90 days:** Partnerships with educational institutions, health insurance, and dental insurance. If you are ready to make a difference in a results-oriented and development-focused team, send us your resume! We can’t wait to meet you and achieve great things together!