Description
Job Summary:
First-level technical support professional for Windows, networks, Active Directory, and Office 365, assisting with maintenance and security.
Key Highlights:
1. First-level technical support (on-site and remote)
2. Preventive and corrective maintenance of equipment
3. User account management in internal directories
* Provide **first-level technical support** to users (on-site and remote).
* Perform installation, configuration, and maintenance of: Operating systems (Windows); Corporate applications; Equipment (laptops, desktops, printers, peripherals); Windows Server.
* Monitor and support **network** operations, including Wi\-Fi and cabling (basic level).
* Execute **preventive and corrective maintenance** routines on equipment.
* Manage user accounts in internal directories (e.g., Active Directory – creation, password reset, permissions).
* Support collaboration tools (Office 365, Teams, Outlook).
* Assist in deploying updates, patches, and security policies.
* Escalate incidents as needed to Junior/Senior levels.
**Technical Requirements**
* Basic knowledge of networking (TCP/IP, DNS, DHCP, routers, and switches).
* Experience with Windows 10/11 and remote support tools.
* Basic hardware knowledge (diagnosis and component replacement).
* Familiarity with Active Directory and GPO (basic level).
* Knowledge of Office 365 / Microsoft 365\.
* Understanding of corporate antivirus solutions and security policies.
Employment Type: Full-time CLT
Compensation: Up to R$3\.800,00 per month
Benefits:
* Medical insurance
* Dental insurance
* Life insurance
* Meal allowance
* Transportation allowance
Work Location: On-site