Level 2 Field Service Technician

Description

Job Summary: A professional to provide Level 2 incident and service request handling and support, system installation and configuration, and technical and operational support for Windows systems. Key Highlights: 1. Local and remote Level 2 technical support 2. Installation and configuration of Windows systems 3. Support for software, applications, and IT equipment **Field Service Analyst N2 – Service Provider** Opportunity Type: Exclusively for professionals operating through their own companies (PJ). Model: On-site support for a 3AM IT client. Duration: Fixed-term – 12 months, with possibility of extension; Working Hours: Business hours; Lagoa Nova, Natal - RN **Responsibilities and Duties:** * Provide Level 2 (on-site/remote) support for incidents and service requests assigned to your support queue. * Provide support for off-the-shelf software, common basic applications, corporate systems, and IT equipment. * Install and configure ATHENA-approved images on devices (Windows 10 or later). * Provide technical and operational support for Windows 10 or later operating systems. * **Qualifications and Requirements:** * Easy access to the work location; * Knowledge of Windows 10 or later operating systems. * Microsoft Office 365; Computer assembly and maintenance. * Availability for on-call duty (24x7, as per schedule). Minimum Education: High School Diploma (Secondary Education) Desired Education: Information Technology, Higher Education