Retail Store Coordinator

Description

Job Summary: The Retail Store Coordinator leads the sales team, manages performance indicators, and ensures implementation of the franchisor's guidelines, aiming for excellence in customer service and brand image. Key Highlights: 1. Team leadership and performance management 2. Results-oriented mindset and continuous learning 3. Opportunity to work with renowned brands in the beauty market **Mission**: Lead a point-of-sale (store/kiosk), ensuring execution of guidelines and processes according to the franchisor's standards, supporting the team in carrying out daily activities. **Main Responsibilities:** * Lead the sales consultants team, including: managing individual and point-of-sale (POS) performance indicators * Indicator analysis * Regular individual feedback * Proposing and implementing corrective actions * Participating in online and/or in-person training sessions * Ensuring team participation in training sessions * Managing store(s) social media accounts * Ensuring warehouse cleanliness * Organizing inventory with product expiry date control * Ensuring financial cash management at the store * Supporting store renovation/maintenance activities * Ensuring compliance with franchisor requirements regarding service standards, brand image, store(s), team, and all points evaluated during audits * Liaising with municipal authorities (e.g., commercial association, fire department, etc.) * Recruiting, selecting, hiring, and terminating staff * Managing employee attendance records * Customer service and sales * Managing and participating in periodic inventory counts * Occasional participation in external events and campaigns, among others * Conflict resolution * Among others. **Mandatory Requirements** * Commercial leadership profile motivated by goals and high-performance delivery * Results-oriented mindset * Commitment to continuous learning * Analytical ability * Affinity with the beauty market * Familiarity with social media * If female, enthusiasm for wearing makeup daily * Basic Microsoft Office proficiency **Desirable Requirements** * Knowledge of recruitment and selection * Basic understanding of labor laws **Desirable Behavioral Competencies** * Creativity * Proactivity * Collaborative spirit * Effective communication skills * Commitment to company standards and processes * Strong time and daily task management skills * Resilience The **Calusa Group** is a company with over 40 years of history and a franchise partner of the Boticário Group, seeking talents motivated to deliver excellence. In 2020, we were elected the best franchise group in Brazil\* and have since remained among the top-performing franchisees in the network. **Want to join this successful team?** In our direct sales operation, we represent the brands: O Boticário, Eudora, Quem Disse Berenice?, and O.U.i., and currently have an opening for **Retail Store Coordinator**. The **Calusa Group** is a company with over 40 years of history and a franchise partner of the Boticário Group, seeking talents motivated to help people transform lives through beauty. In 2020, we were elected the best franchise group in Brazil\* and have since remained among the top-performing franchisees in the network. **Want to join this successful team?** In our retail operation, we represent the brand O Boticário and currently have an opening for **Retail Store Coordinator**. * IAF Excellence Award (Instrumento de Aceleração de Futuro). An annual evaluation and recognition program by the Boticário Group.