Indeed
Customer Service and Operations Manager - Monte Alegre de Minas/MG | Sicredi Planalto RS/MG
**Are you driven by challenges and a constant pursuit of results?**
Do you believe that **productivity and efficiency** are forces capable of transforming the future?
At **Sicredi Planalto RS/MG**, we value those who deliver with purpose, cooperate intelligently, and grow together with the team. Here, every achievement is built with **focus, strategy, and collaboration**—because we believe success is collective.
**We are one of 102 cooperatives in the Sicredi System**
**We are among the largest cooperative financial institutions in the country**
**Recognized as one of the best companies to work for in Brazil**
We serve over **100,000 members** across **37 branches**:
**20 in Rio Grande do Sul**
**17 in Minas Gerais**
Headquartered in **Cruz Alta/RS** and **Uberlândia/MG**
If you're looking for a place where your talent delivers results and your career evolves with purpose, **come cooperate with us!**
**Submit your resume**
**Track the progress of your selection process through your candidate page on Gupy**
\#LI\-DB2
\#LI\-ONSITE
**Responsibilities and duties** **Administrative and Financial Management:**
Manage the administrative and financial routines of the branch, ensuring operational security and efficient control of resources.
Monitor financial transactions such as cash inflows and outflows, teller operations, deposits, withdrawals, and transfers, ensuring accuracy and security.
Monitor and control branch expenses, ensuring compliance with internal controls and compliance standards.
Implement improvements based on audits, action plans, and best operational practices.
Ensure proper asset control of the branch and quality of services provided by third parties.
**Team Leadership and Development:**
Lead the administrative team, promoting continuous development and identifying training needs.
Conduct internal training and technical upskilling, supporting the business team to provide more effective service to members.
Encourage a culture of cooperation, initiative, and focus on results, aligned with cooperative values.
**Member Service and Relationship:**
Monitor the efficiency of service channels, always seeking the best service for members.
Ensure high-quality and prompt service, promoting member satisfaction and loyalty.
Support collections for delinquent accounts and legal referrals, contributing to the financial health of members and the cooperative.
**Performance and Indicator Management:**
Manage the branch's operational and service indicators.
Report results to the General Manager and share information with the team to monitor goals.
Analyze data and propose strategic actions for continuous improvement of processes and branch performance.
**Requirements and qualifications** **Education**
Bachelor’s degree completed in Administration, Economics, Financial Management, Accounting, or related fields.
Active Anbima certification (CPA 10, CPA 20, or CEA).
**Experience**
Experience in team management and leading teams.
Experience in customer relations and financial operations.
**Behavioral and technical skills**
Strong interpersonal skills and teamwork.
Clear and effective communication.
People management.
Negotiation skills.
Indicator management.
Results orientation.
Proficiency with digital platforms and tools.
**Additional information**
**Meal or food allowance** — R$2,500.00 per month
**Health insurance** — no cost-sharing for employees (available to dependents with cost-sharing)
**Profit Sharing Program (PPR)** — up to 5 base salaries
**Semi-annual bonuses** — two per year, equivalent to the base salary
**Life insurance**
**Dental plan**
**Childcare, babysitter, or special child allowance** — upon proof of expense
**Anbima certification support**
**Sempre Bem** — free and confidential service offering psychological, legal, and financial guidance, available 24/7, seven days a week
**Corporate Education Platform** — for your continuous development
**Physical activity support via WellHub**
**Pharmacy discounts via E\-Pharma**
**Telemedicine Hospital Digital Vitta**
**Nutrition Benefit** — 100% free and unlimited nutrition consultations
**Nice to meet you, we are Sicredi.**
Our journey began over 120 years ago, as the first cooperative financial institution in Brazil. Today, we continue to grow and transform every day, alongside **over 50,000 employee members**. They are the reason we are once again ranked the **Best Company to Work For**, holding the top position according to Great Place To Work Brazil (GPTW).
Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people's lives.** A shared purpose that unites and inspires us, promoting local and sustainable development, education, and financial inclusion.
We continue seeking talents who want to help build a better world—and we want you on board. **\#ComeBeSicredi!**

Praça Luiz Dutra Alvim, 43, Monte Alegre de Minas - MG, 38475-000, Brazil
R$2,500/month