Logistics Operator

Description

Job Summary: A Logistics Operator is responsible for receiving, checking, picking, handling, and managing goods, ensuring inventory quality and customer satisfaction. Key Highlights: 1. Experience in receiving, checking, picking, and handling goods 2. Focus on customer satisfaction and logistics organization 3. Opportunity to develop inventory management and customer service skills **What We Expect From You:** * Completed high school education. * Experience in receiving, checking, picking, and handling goods. * Experience with the SAP system will be considered a plus. * Prioritization skills are desirable. * Ability to learn, practice, and consistently adhere to company procedures, policies, and rules. * Availability to work on weekends and holidays. * Customer satisfaction orientation. **A Day in the Life of a Logistics Operator:** * RECEIVING GOODS: + Performs quantitative and qualitative inspection of both commercial and non-commercial goods (e.g., equipment, office supplies), verifying and identifying general condition, supplier, length, reference, shade, expiry date, etc. + Prepares physical space and necessary equipment for proper receiving, avoiding loss of productivity during inspection. + Records all relevant details about received goods (quantities, apparent condition, expiry dates, etc.) on the inspection report, ensuring quality and preventing losses. + Stores goods at the correct warehouse location by reading the receiving slip to expedite future order picking or delivery. + Labels products missing or defective barcodes and applies security labels to theft-sensitive items, ensuring goods delivered to stores are ready for sale. + Sorts goods according to flow typology—store-bound or warehouse-bound. + Releases goods for storage in the store or warehouse, contacting the Replenishment or Storage team to perform storage (receiving receipt). + Conducts anti-shrinkage actions through rigorous qualitative and quantitative checks on received goods, optimizing vehicle flow in the Goods Receiving yard and ensuring proper use of material handling equipment (e.g., pallet jacks, cages). + Maintains organization of equipment, tools, and PPE (Personal Protective Equipment). + Stacks pallets safely to prevent damage to property and injury to personnel. + Keeps the receiving area clean and organized to help combat shrinkage and prevent workplace accidents. + Receives validated shrinkage reports from the Sales Department, performs qualitative and quantitative inspections, and places shrinkage items in the designated disposal area. + Receives supplier returns validated by the Sales Department, performs qualitative and quantitative inspections, and schedules pickup. + Receives shipments for Technical Support, performs qualitative and quantitative inspections, and schedules pickup. * PICKUP AND HOME DELIVERY: + Picks RSS (Reserve Stock), identifies products, and informs the Commercial Department of the picking status. + Assigns physical locations to goods, performing space reservation and rotating inventory based on the RSS product list. + Delivers goods to customers promptly and courteously, placing them into the customer's vehicle. + Picks and inspects goods, verifying all items listed on the issued order, and makes them available for customer pickup at the Goods Pickup Area or for carrier pickup (home delivery). * REPLENISHMENT: + Restocks products in the store appropriately. * INVENTORY MANAGEMENT: + Stores goods and ensures inventory quality and reliability. + Reviews daily orders generated by the Commercial Department, analyzes data consistency required in orders (e.g., addresses, phone numbers, delivery dates, references, availability), organizes orders chronologically, and releases them for billing. + Provides telephone customer service regarding delivery timelines. + Reports any issues involving the picking team, operations, or products to the Logistics Supervisor. + Assists the Logistics Supervisor in warehouse slotting activities (e.g., setup, rotating inventories). + Manages daily processing of canceled RSS orders. + Records shrinkage incidents identified during goods picking. + Maintains good relationships and acts as the liaison with third-party carriers. + Collaborates with the Customer Service team to proactively address potential goods-related issues. + Reports goods-related incidents to the Logistics Supervisor and/or Logistics Manager. + Serves as the primary contact point for the Goods Pickup Counter. + Is responsible for their own work equipment. + Adheres to safety regulations. Apply for this position and become part of our journey! We wish you good luck in your application process! Don’t forget to visit one of our stores to learn more about what it’s like to be part of our team—see firsthand the people who deliver exceptional experiences to our customers. We promote diversity and inclusion; therefore, all positions are open to People with Disabilities (PwD). \#WeBuildCareers