Customer Service - Benefits Program

Description

Job Summary: Serve customers on-site, provide general information about the shopping center, and maintain contact with store tenants to ensure satisfaction and smooth operations. Key Highlights: 1. Direct and personalized customer service. 2. Active communication with store tenants. 3. An opportunity at an industry-leading company. ALLOS is a brand with a strong heritage—nearly 50 years of experience transforming the market in Brazil. We are a benchmark for excellence and innovation, built on quality and trust that define our history. The new brand emerged ready for the future, resulting from the merger between Aliansce Sonae and brMalls in 2023\. Yet, this journey began long before. It all started with Aliansce, which inaugurated the first shopping center in Brazil’s Northeast region—and the second in the country—in 1975\. In 2019, the merger between Aliansce and Sonae Sierra gave rise to Aliansce Sonae, becoming the leader in shopping center management in Brazil, with 32 properties. In 2006, brMalls was established, building a portfolio of 30 assets across all five regions of Brazil. Thus, in 2023, ALLOS emerged from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues—and we are ready to create transformative, impactful moments in people’s lives, fostering connections and opportunities. **Responsibilities and Duties** * Serve on-site customers visiting service counters with inquiries and deliver rewards linked to the benefits program campaigns; * Provide general information regarding shopping center procedures and store locations; * Conduct direct communication with store tenants (e.g., delivering flyers and materials or correspondence; collecting data; maintaining active contact via phone or in-person visits); * Update store and customer contact information in the system. **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office proficiency. * Prior experience in customer service will be considered a plus. **Additional Information** What We Offer You * Meal/Voucher Allowance; * Transportation Allowance or Parking; * SulAmérica Health Insurance; * SulAmérica Dental Insurance; * Life Insurance; * Wellhub and Wellz (online therapy platform); * Birthday Day Off; * Saber Online (internal learning platform); * Annual Bonus. **Work Location:** SÃO BERNARDO PLAZA SHOPPING **Shift Schedule:** 12x36, 10 AM to 10 PM, or 6x1 We exist to connect people with what matters—serving and delighting every day, creating transformative moments. In a world of constant evolution, we emerge as a powerful force for transformation—a legacy of 50 years of experience that reshaped retail in Brazil and cemented a trajectory of excellence and trust, establishing us as a market reference, with a portfolio of 51 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations, full of opportunities for entrepreneurs and innovative brands. With over 15\.000 stores attracting more than 51 million visits per month, we create welcoming, safe, and inspiring spaces where every visit becomes a journey of discovery and connection. We craft physical and digital experiences that transcend consumer expectations and generate positive societal impact—with a long-term vision and sustainable results for tenants and partners. Click here for more information on how ALLOS processes your personal data as a job applicant. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to creating and fostering a diverse workplace that welcomes individuals of all races, ethnicities, genders, origins, life experiences, and backgrounds—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees—regardless of position or hierarchy—to feel welcomed and guided by mutual respect. Our job openings are open to individuals from diverse groups, including women, Black people, LGBTQIAPN\+, people with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.