We are looking for committed professionals with excellent communication skills who wish to interact with the public through empathetic, results-oriented negotiations and reconciliations. Responsibilities: * Conduct in-person, telephone, or digital customer service interactions in an empathetic and solution-oriented manner; * Lead reconciliation discussions with a focus on achieving results and ensuring customer satisfaction; * Record information and keep internal systems up to date; * Collaborate with the team by sharing best practices and solutions; * Meet performance targets and key performance indicators established by the company. Requirements: * Strong verbal and written communication skills; * Negotiation ability and professional demeanor; * Proactivity, discipline, and teamwork capability; * Basic computer literacy and familiarity with customer service systems. Preferred Qualifications: * Prior experience in customer service, collections, or reconciliation; * Empathetic, ethical, and results-driven profile; * Interest in professional development and career growth within the company. We Offer: * A collaborative environment focused on continuous learning; * Opportunities for internal growth and development; * Ongoing training and capacity-building programs. Employment Type: Full-time CLT contract Compensation: Up to R$3,800.00 per month Benefits: * Education allowance * Meal voucher * Transportation voucher