SENIOR APPLICATION SUPPORT ANALYST (K2 Partnering Solutions)

Description

Job Summary: Senior Application Support Analyst for Level 1/Level 2 support, incident investigation, and resolution in Diadema. Key Highlights: 1. Level 1 and Level 2 support for Asset Management applications 2. Collaboration with development teams 3. Maintenance of monitoring platforms An Information Technology services company is seeking a Senior Application Support Analyst in Diadema. K2 Partnering Solutions is a company specializing in recruitment and talent consulting within the information technology field. It connects qualified professionals with companies seeking expertise in digital and IT solutions. **Responsibilities:** Provide Level 1 and Level 2 support for Asset Management applications, including incident triage, escalation, and resolution. Investigate and resolve functional and technical issues reported by end users or identified by monitoring systems. Ensure proper incident registration, tracking, and management using ITSM tools. Maintain and update support documentation, FAQs, runbooks, and standard operating procedures. Participate in on\-call rotations and support service health management during critical incidents. Collaborate with development teams to ensure minimum quality standards are met during system construction phases. Maintain and ensure compliance of monitoring and observability platforms. Coordinate with development teams on incident escalation processes, bug reporting, and definition of long-term solutions. Previous experience as a Technical Support Specialist, Senior Systems Analyst, IT Support Consultant, or Application Support Engineer may indicate alignment with some responsibilities of this role. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract Type: Hybrid \- Hybrid work model. * Candidates from São Bernardo do Campo, Santo André, São Caetano do Sul, or Taboão da Serra are also eligible for this position. * Duration: Full-time * Working hours: To be determined.