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If you have experience in **on-site technical support** and are seeking a challenge to work in the field, ensuring equipment runs smoothly and users are satisfied, this is your opportunity.\n\n\nYou will play a key role in ensuring excellence in technical support and IT compliance across our facilities, working autonomously and proactively to solve issues and suggest improvements.\n\n **Responsibilities and duties** \n\n* **Respond** to technical service requests on site by visiting users for **diagnosis and maintenance** of systems, software, desktops, monitors, printers, laptops, mobile devices, and others.\n* **Perform** image deployment and **preparation** of equipment for use.\n* **Ensure** adherence to internal processes and proper documentation of all activities performed.\n* **Evaluate** user equipment requests, identifying their actual needs.\n* **Provide** on-site support and **basic training** to users.\n* **Verify** IT compliance at facilities, promoting proactive actions to resolve issues (such as cable organization) and suggesting improvements.\n* **Ensure** timely response within established deadlines.\n* **Contribute** to the continuous update of the knowledge base and to the training of the *service desk*.\n* **Support** network, telecom, and infrastructure teams on site (*hands and eyes*) whenever necessary.\n* **Assist** management in project execution and other diverse needs.\n\n \n\n**Requirements and qualifications** **Mandatory:**\n\n* Completed bachelor's degree in IT-related fields;\n* Experience in **on-site support (Field Service)** for users.\n* Experience in **equipment maintenance and installation**.\n* Knowledge of **hardware**, operating systems **Windows**, **MS Office**, and general software.\n* Experience using **ticketing management tools**. **ServiceNOW** is a plus.\n* Basic knowledge of **networks**.\n\n **Desirable:**\n\n* Proactivity and autonomy to solve problems on site.\n* Good communication and organizational skills.\n* Flexibility and availability for travel.\n* Ability to work in a team and collaborate.\n\n \n\n**Additional information** **Working hours:**\n\n* 5X2, from 08:00 to 18:00\n\n **Unit:**\n\n* Hospital Frei Galvão \\| Hapvida NotreDame Intermédica \\- Rua Dr. Heitor de Moraes, 19 \\- Boqueirão, Santos \\- SP\n\n **What we offer?**\n\n \n\n* Meal allowance;\n* On-site meal;\n* Transportation allowance;\n* Medical insurance;\n* Dental insurance;\n* Pharmacy discount plan;\n* Life insurance;\n* Childcare assistance;\n* Totalpass;\n* Corporate University;\n* Interclube (discount program).\n\n **THE LARGEST PRIVATE HEALTHCARE SYSTEM IN BRAZIL!**\n\n **For 80 years, we've delivered our best to fulfill our mission of providing integrated, high-quality, and accessible healthcare to generations of Brazilians. We seriously, responsibly, and ethically care for people’s well-being, combining best practices to deliver affordable, high-quality healthcare to the Brazilian population.**\n\n **DIVERSITY**\n\n **We are committed to promoting diversity and inclusion in the workplace. Our goals are based on building an environment free from prejudice, discrimination, moral and sexual harassment, disrespect, injustice, or offensive behaviors. Moreover, we strive to create an environment where everyone feels safe expressing who they truly are, with equality and equity of opportunities.**\n\n **We encourage applications from all individuals who align with our commitment to diversity and our mission of making quality healthcare accessible to Brazilians.**\n\n **Interested?**\n\n **Then come be Hapvida!**\n\n **\\#OurStoryStartsNowTogether!**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761140140000","seoName":"analista-de-suporte-pleno-field-service","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-mongagua/cate-network-sys-admin/analista-de-suporte-pleno-field-service-6414593797414612/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"8d79908b-55ca-4d56-b961-1d80d92a72a2","sid":"beb61244-9269-47cd-82e5-b8ffd67fd9fe"},"attrParams":{"summary":null,"highLight":["On-site technical support in the field","Equipment maintenance and installation","Knowledge of Windows and networks"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Santos,São Paulo","unit":null}]},"addDate":1761140140423,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. Bahia, 38 - Gonzaga, Santos - SP, 11060-450, Brazil","infoId":"6414593756326712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Mid-level Support Analyst - Field Service (6)","content":"Description:\nMandatory:\n\n* Bachelor's degree in IT-related fields;\n* Experience providing on-site user support (Field Service).\n* Experience in equipment installation and maintenance.\n* Knowledge of hardware, Windows operating systems, MS Office, and general software.\n* Experience using incident management tools. 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Pereira Barreto, 1479 \\- Centro, São Bernardo do Campo \\- SP, 09751\\-000 \n**Position:** Mid-Level IT Support Analyst - Help Desk \\- Infrastructure\n\n**Responsibilities:**\n\n* Opening and tracking technical service tickets\n* Installing and configuring Microsoft operating systems and drivers\n* Updating firmware and network sharing\n* Installing and configuring printers, scanners, and multifunction devices (USB, Network, Wi\\-Fi)\n* Installing applications requested by clients\n* Preventive and corrective maintenance of computers and printers\n* Assembling and maintaining desktops and notebooks\n* Configuring email accounts (IMAP, POP, Exchange Online)\n* Installing and configuring OneDrive\n* Backing up workstations\n* Optimizing performance of workstations, printers, and networks\n* Providing technical user support, identifying their needs\n* Collaborating with internal teams to improve processes and customer service\n* Performing occasional on-site technical visits to clients for face-to-face support and resolution of specific demands.\n* Documenting and updating technical procedures\n* Assisting in training and guiding junior team members\n* Supporting planning of infrastructure improvements\n* Handling analysis and resolution of more complex issues\n* Monitoring tickets and following up with users to ensure timely resolution;\n* Assisting in implementing security policies and IT best practices;\n* Supporting the update and management of hardware and software inventory.\n\n**Personal Requirements:**\n\n* Experience in customer service (phone and in-person);\n* Proactivity;\n* Strong verbal and written communication skills;\n* Ability to quickly and effectively solve problems;\n* Organization and sense of responsibility.\n* Experience in team leadership or coordination\n\n**Technical Requirements:**\n\n* Knowledge of Windows operating systems and Office Suite\n* Remote support tools (TeamViewer, AnyDesk)\n* Hardware knowledge: testing, component replacement, maintenance\n* Networking knowledge (modems, routers, etc.)\n* Leadership and strong team management skills.\n\n**Preferred Qualifications:**\n\n* Residing near the center of São Bernardo do Campo or nearby regions;\n* Currently pursuing a degree in Computer Networks or Information Security;\n\n**Salary:** R$ 2\\.600.00 CLT\n\n**Work Hours:** Monday to Friday, 8:00 AM to 5:00 PM (On-site)\n\n**Benefits:**\n\n* Medical insurance;\n* Life insurance;\n* Meal allowance: R$ 30.00 per day;\n* Birthday day off \\+ gift card;\n* Transportation allowance;\n* Fuel assistance;\n* Sesc membership (requires registration);\n* Training and internal development programs;\n\nJob type: Full-time CLT\n\nPay: R$2\\.600.00 per month\n\nBenefits:\n\n* Medical insurance\n* Fuel assistance\n* Life insurance\n* Meal allowance\n* Transportation allowance\n\nScreening questions:\n\n* Do you have experience with Help Desk?\n* Do you live in São Bernardo do Campo, Diadema, São Caetano do Sul, or Santo André?\n* We would like to emphasize that this position focuses on technical support, not system development. Is this aligned with your profile and expectations?\n* Describe a situation where you had to guide or coordinate other members of the support team. 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Therefore, **here there's space for everyone,** regardless of race, gender, age, sexual orientation, religious belief, or disability.\n* **Our goal** \\- To enhance our customers' businesses through innovative and sustainable solutions. 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