WORKSHOP NETWORK ASSISTANT

Description

Job Summary: Ensure workshop operational efficiency through control of scheduling, service orders, and inventory management, ensuring optimal capacity utilization and customer satisfaction. Key Highlights: 1. Responsible for optimizing operational efficiency and customer satisfaction. 2. Manages scheduling, service orders, and parts inventory. 3. Focus on service quality and technical team organization. Job Mission: Ensure workshop operational efficiency by controlling scheduling, creating and monitoring service orders, tracking approvals, and supporting inventory management, thereby ensuring optimal capacity utilization and customer satisfaction. Responsibilities: * Create, analyze, and monitor service orders, ensuring timely approvals. * Control parts inventory and flag replenishment needs. * Manage workshop equipment and tools, ensuring their availability and proper maintenance. * Support service scheduling organization, optimizing technical team workload. * Ensure service quality and contribute to customer satisfaction. Technical Requirements: (education/training/language/experience) * Prior experience in customer service. * Basic knowledge of Microsoft Office Suite (Excel, Word). * Experience in a workshop or automotive environment is desirable. Behavioral Competencies: * Agility and proactivity in task execution. * Organization and attention to detail. * Strong communication and interpersonal skills. * Commitment to deadlines and quality. * Focus on customer experience and satisfaction Minimum Education Level: High School (Secondary Education) Driver's License: Class B * Total Pass * Dental Insurance * Health Insurance * Transportation Allowance * Meal Voucher