**Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 7:30 AM to 5:30 PM, with a 1 hour and 12 minute lunch break **Level:** Professional **Employment Type:** Permanent — CLT labor regime Responsible for monitoring and supporting warranty processes, acting as the liaison between manufacturers (OEMs), suppliers, and customers; Will manage and update information regarding warranty-related service requests, ensuring customer satisfaction; Will monitor and update the status of warranty claims with customers and the manufacturer (OEM); Will maintain control and record information in internal systems and tracking spreadsheets; Will assist in organizing and submitting documents required for the warranty process; Will ensure clear and effective communication with internal and external departments involved. Will maintain organized files and records, ensuring traceability of information. **Requirements:** Must reside in Santos or nearby areas; Education: Bachelor’s degree completed or in progress in **Engineering** (Mechanical, Electrical, Electronics, Automation, Mechatronics, or Production); Proficiency in Microsoft Office (especially Excel); **Advanced English proficiency (will be tested);** Familiarity with the TOTVS system (a plus) and **prior experience in administrative or after-sales routines.** **Benefits:** Medical insurance, Dental insurance, Corporate mobile phone, Day-Off, Life insurance, Totalpass, Meal allowance, Transportation allowance