TECHNICAL SUPPORT ASSISTANT (Fortatech Tecnologia)

Description

Job Summary: Technical Support Assistant for an automotive technology company, providing remote and on-site support for diagnostics and installations, creating manuals, and assisting the sales team. Key Highlights: 1. Provide remote and on-site technical support 2. Create technical manuals and tutorials 3. Assist the sales team with technical data An automotive device company is seeking a Technical Support Assistant in São Bernardo do Campo. Fortatech is a company specialized in technological solutions and IT services, offering consulting, software development, and technical support to companies across various sectors. **Responsibilities:** Respond to technical requests via phone, WhatsApp, e-mail, or CRM. Provide both remote and on-site support for diagnostics, installations, and updates of automotive equipment. Create manuals, videos, and tutorials for technical assistance. Assist the sales team with technical data related to products and solutions. Log support interactions in the system and forward technical feedback to the Research and Development department. Previous experience as a Technical Support Assistant, Technical Support Specialist, Customer Service Assistant, or Support Analyst may indicate suitability for some of the activities in this role. Completed technical education required. Relevant experience necessary. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Food Voucher * Transportation Voucher **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00.