Junior Customer Service Analyst

Description

Job Summary: The professional will register and monitor customer complaints, analyze workflows, prepare performance reports and indicators, and provide customer service. Key Highlights: 1. Customer service and support 2. Critical process analysis 3. Report and indicator development Description: Completed high school or currently pursuing a bachelor's degree in Administration, Logistics, International Trade, or related fields. * Register and monitor customer complaints from the unit; * Critically analyze departmental workflows and procedures; * Prepare departmental performance reports and indicators; * Provide customer service via phone or e\-mail; * Perform specific support activities for the Customer Service department, record incidents, and assist in CRM system management; * Prepare performance reports and KPIs; * Assist with administrative routines of the department. 251211020249804647