TECHNICAL SUPPORT SUPERVISOR

Description

Job Summary: Lead technical support teams, monitor performance indicators, implement procedures, and oversee complex service tickets to ensure customer satisfaction. Key Highlights: 1. Technical Support Team Leadership 2. Focus on KPI Management and Process Improvement 3. Opportunity to Work with Automotive Products **Position:** Technical Support Supervisor **Responsibilities:** Team management; Monitoring of KPIs (SLA, MTTR, customer satisfaction, first-call resolution rate); Implementation of technical procedures; Oversight of complex service tickets; Training; Management reporting. **Requirements:** Technical or Bachelor's degree in Mechatronics, Electronics, or related fields; Solid knowledge of automotive products; Experience managing teams; Familiarity with KPIs. **Benefits:** Transportation allowance; Meal allowance (R$ 37/day); Food allowance Monday to Thursday: 8:00 AM – 6:00 PM Friday: 8:00 AM – 5:00 PM São Bernardo do Campo – SP Market-competitive salary **Minimum Education Level:** Bachelor's Degree