Description: * Level I \- Currently pursuing a bachelor's degree; * Levels II and III \- Completed bachelor's degree with 2 years of experience in the field; * Basic computer skills. The following will be considered advantageous: * Knowledge of Google tools (Sheets, Docs) and customer service techniques; * Basic understanding of computer networks; * Cisco and MikroTik certifications; * Driver's license \- Category AB; * Embracing the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Proposing improvements to departmental routines and processes; * Updating departmental performance indicators; * Actively participating in organizational meetings and commitments when requested; * Providing support to employees on matters related to the department; * Analyzing and proposing improvements to operational routines, aiming to optimize departmental operations; * Using personal and collective safety equipment when required; * Performing other duties related to the position, as needed by the department and under leadership direction. * Monitoring services provided to corporate clients (B2B, ISP, and B2G); * Identifying initial issues through system alerts; * Making first contact with the client to assess potential failures in the internal network or Brisanet’s network, and directing cases to support teams for problem resolution; * Supporting corporate clients (B2B, ISP, and B2G) by resolving technical issues and answering questions regarding provided services; * Resolving and tracking tickets assigned to support teams; on-site technical assistance may be provided when necessary; * Scheduling and monitoring installations; * Monitoring incidents and problems; * Escalating support requests; * Providing timely information about network outages and status. 2512200202551929012