NOC Technician

Description

Job Summary: Professional responsible for monitoring and ensuring the availability, performance, and security of network environments, systems, and IT services, while resolving failures. Key Highlights: 1. Network equipment availability monitoring. 2. Level 1 and Level 2 support and escalation to Level 3 for IT incidents. 3. Single point of contact for internal and external customers. Monitor and ensure the availability, performance, and security of network environments, systems, and information technology services. Identify, log, and track incidents; support failure resolution; and ensure operational continuity of services in accordance with internal procedures, IT best practices, and guidance from immediate leadership. **Responsibilities and Duties** * Monitor the availability of equipment across the company's infrastructure network. * Provide Level 1 and Level 2 support and escalate to Level 3 when required. * Respond to and route service requests; * Handle administrative requests and inquiries from superiors; * Organize information through documentation; * Send and reconcile equipment reports; * Serve as the single point of contact for internal and external customers; * Prepare reports and maintain organized archiving systems. **Requirements and Qualifications** * Completed high school education * Completed or currently pursuing a university degree; * Technical knowledge in computing; * Familiarity with office management systems and procedures; * Practical knowledge of office equipment, such as printers, scanners, etc.; * Proficiency in MS Office; * Time management skills and ability to prioritize tasks; * Attention to detail and problem-solving abilities; * Written and verbal communication skills; **Additional Information** * Amil Health Insurance Plan * Flexible Food/Meal Benefit via iFood * Totalpass * Life Insurance * Transportation Allowance Nova Litoral Concessionaire (CNL) was founded with a purpose: to provide safety and a new mobility experience for users of highways in the Baixada Santista, Alto Tietê, and Vale do Ribeira regions. We are part of the Government of São Paulo's concession program and, over 30 years, will modernize 212 km of roads connecting 13 municipalities, focusing on innovation, road safety, and excellence in customer service. We are building a robust operation offering 24-hour services including mechanical assistance, towing, pre-hospital care, and traffic monitoring. Our call center and user service kiosks at User Assistance Service (SAUs) bases guarantee fast, empathetic support for those on the road. If you believe in the power of transformation and want to join a company that connects people, places, and opportunities, CNL is your path.