IT Assistant

Description

Job Summary: Ricoh Brasil is seeking an IT Assistant to operate and ensure the availability of printing equipment, providing efficient and excellent support to CMOC customers. Key Highlights: 1. Opportunity to work with technology and customer service. 2. Ensure efficient operation and availability of printing equipment. 3. Work closely with users, ensuring excellence in customer service. ***IT Assistant \| Technical Support and Printing Operations*** ***About the opportunity:*** Ricoh Brasil is looking for an ***IT Assistant*** to work directly with our client CMOC, contributing to operational efficiency and ensuring the availability and quality of printing equipment used by end users. If you are **organized, proactive, and enjoy working with technology and customer service**, this opportunity may be right for you! ***Position Mission:*** Ensure **efficient operation and availability of printing equipment**, delivering prompt and excellent service to users, thereby enhancing productivity and customer satisfaction. ***Key Responsibilities:*** * Restock printers with **paper and toner** * Provide **first-level support** to users * **Open and track technical service tickets** * Internally communicate equipment movement activities * Perform **external cleaning and organization of equipment** * Operate **copying, printing, binding, and finishing services** * Monitor and request **supplies and materials** * Generate **availability and consumption reports** * Support administrative routines of the operation * Maintain **close relationships with users**, ensuring excellence in customer service ***✅ Requirements:*** * **Completed high school education** * Basic knowledge of **IT and user support** * Aptitude for **customer service and problem resolution** * Valid driver's license (CNH). * **Preferred Qualifications:** * Experience in **printer support or maintenance** * **Analytical mindset and solution-oriented approach** * Interest in **technology and technical support** ***Work Location:*** *Rodovia Conego Domenico Rangoni, 4 Oeste, KM262 \- Jadim São Marcos \- Cubatão/SP \- CEP: 11573\-000* Ricoh Brasil \| Dedicated assignment at client CMOC * ***Working Hours:*** Monday to Friday \| 8:00 AM to 5:00 PM **Why work at Ricoh?** Ricoh Brasil is a global leader in **technology solutions and document management**, serving major enterprises and offering an environment conducive to professional learning and development. Minimum Education Level: Bachelor's Degree Driver's License Requirement: Class B