FULL-SUPPORT TECHNICIAN

Description

Job Summary: Faiston, a Brazilian technology company, is seeking professionals for Microsoft server administration, monitoring, and support, with a focus on Active Directory and Windows Server. Key Highlights: 1. Level 1 administration of Microsoft servers 2. Proactive monitoring of Windows Server 3. Support in identifying and escalating incidents Hello, we are Faiston! A Brazilian technology company that, for over 20 years, has been transforming and inspiring through this sector. Our main objective is to provide adaptable solutions for our users, meeting their needs and exceeding their expectations. Have you ever considered working at one of Brazil's most innovative technology companies? Then Faiston is the right place for you! WHO WE ARE \- Faiston \| Evolving is the revolution **Main Responsibilities:** * Creation, modification, and maintenance of users and groups in **Active Directory (AD)** * Level 1 administration of Microsoft servers, including: + **Exchange** + **Active Directory (AD)** + **DHCP** + **File Server** + **Print Server** + Office applications and **Office 365** * Application of **Microsoft security patches and updates** * Monitoring of **Windows Server**, analyzing alerts and acting proactively or reactively * Logging, tracking, and updating support tickets/cases * Support in identifying and escalating incidents to higher tiers (N2/N3\) **Requirements:** * Knowledge of Windows Server environments * Experience or familiarity with **Active Directory** * Basic understanding of networking and infrastructure * Good organization and communication skills for activity logging **Preferred Qualifications:** * Basic knowledge of **Linux** (especially **Red Hat**) * Familiarity with virtualization using **VMware** **Behavioral Profile:** * Proactivity and sense of responsibility * Ability to work well in teams * Capacity to follow processes and procedures * Interest in continuous technical development **Discover our benefits:** ✅ Medical and dental assistance (NotreDame Intermedica); ✅ Life insurance; ✅ Transportation allowance with 6% payroll deduction; ✅ Meal allowance (R$ 40.00 per day); ✅ Wellhub\-Gympass health platform (access to over 700 gyms across Brazil with affordable plans); ✅ Benefits club offering discounts with partners, including pharmacies, clothing stores, cinemas, lab tests, medical consultations, and more; ✅ Partnerships with educational institutions; ✅ Free access to telemedicine, psychologists, and nutritionists for comprehensive health care; ✅ Partnership with SESC.