AI Specialist

Description

AI Specialist Full\-time Employee Status: Regular Role Type: Hybrid Department: Sales \& Business Development Schedule: Full Time **Company Description** ----------------------- Serasa Experian is Brazil's first and largest Datatech company. A leader in intelligence solutions for risk and opportunity analysis, with a focus on credit, authentication, and fraud prevention journeys. Leveraging cutting-edge technology, innovation, and top talent, it transforms risk uncertainty into the best decision—helping individuals achieve their dreams and enabling businesses of all sizes and sectors to thrive. We have 22\.000 people operating across 32 countries, and every day we invest in new technologies, talented professionals, and innovation to help all our customers maximize every opportunity. With its corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100\. **Job Description** ------------------- This position is responsible for leading AI projects with a business-oriented perspective throughout the customer journey—identifying application opportunities, translating business needs for technical teams, and mobilizing cross-functional areas to implement solutions.**Qualifications** ------------------ **What we’re looking for in you:** * Proven experience implementing AI projects. * Experience in Product, Strategy, Customer Experience (CX), or Digital Transformation. * Strong business acumen and results orientation. * Ability to influence and mobilize multiple teams. * Experience collaborating with technical teams (data/engineering). **Your key responsibilities will include:** * Leading end\-to\-end AI projects applied to the customer journey. * Identifying and prioritizing opportunities focused on business impact. * Structuring, evolving, and governing knowledge bases used by AI solutions. * Curating content and defining guidelines for AI-generated responses, ensuring quality, consistency, and alignment with business goals. * Acting as a bridge between business, product, and technology teams. * Ensuring execution, delivery, and adoption of initiatives. * Defining and tracking outcome-based KPIs. **Additional Information** -------------------------- Serasa Experian is much more than you imagine. With a purpose to create a better future—expanding opportunities for individuals and businesses—in Brazil we are over 4,000 people working across diverse teams and specialties. Here, every skill and form of diversity complements one another, and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with personal commitments and interests—prioritizing well-being. We are deeply dedicated to being one of the country’s best and most innovative employers—enabling incredible experiences and careers for our people. Our strong “people-first” approach is externally recognized through numerous market certifications: we’ve been honored by Great Place To Work™ in 24 countries and earned the international Top Employers certification, while also being named one of the best companies for young professionals—and maintaining a 4.6 rating on Glassdoor. Each recognition confirms we’re on the right path—creating an ever-better workplace for our talent. Experian Careers \- Creating a better tomorrow together **Job Location** ---------------- I'm interested Privacy Notice Cookies Settings