Customer Service Agent

Description

Job Summary: Grupo Meireles e Freitas is seeking a Customer Service Agent to provide technical support, resolve inquiries, manage service tickets, and improve processes, with an emphasis on human development and innovation. Key Highlights: 1. Customer service via phone, chat, email, or in person 2. Recording and tracking interactions in the system 3. Identifying and suggesting improvements to customer service processes **JOB OPENING: CUSTOMER SERVICE AGENT** With over 45 years of experience, **Grupo Meireles e Freitas** specializes in Collections Management, offering customized solutions for companies across the country! Here, our commitment is to **valuing the individual**, providing an inclusive and welcoming environment for each person's development. If you take **pride in belonging**, act with **intelligence and innovation**, and aim for **high-level results**, apply now for our open position as ***Customer Service Agent*** — this is where you belong! **Responsibilities:** * Provide customer service via phone, chat, email, or in person, offering technical support and resolving inquiries and issues. * Record interactions in the system, track service tickets, and keep customers informed about their status. * Ensure requests are fulfilled within established deadlines and collect customer feedback. * Handle complaints by seeking efficient solutions and escalating complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * High school diploma completed * Experience in customer service, technical support, or similar roles. Monday through Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM. Employment type: Full-time, CLT (Consolidated Labor Laws) permanent position Compensation: R$1.937,48 per month Benefits: * Health insurance * Meal allowance * Transportation allowance Education: * High school diploma completed (Mandatory) Work location: On-site