Operations Analyst - Backoffice

Description

Job Summary: We are seeking an Operations Analyst to ensure the quality and efficiency of customer service processes, by managing metrics, proposing improvements, and training the team. Key Highlights: 1. Manage and monitor team performance indicators 2. Analyze and propose improvements to customer service processes 3. Conduct training and capacity-building sessions for the team Operations Analyst \- Backoffice Position Description We are looking for a professional to work as a Care Operations Analyst in our company. The selected candidate will be responsible for ensuring the quality and efficiency of customer service processes. Responsibilities * Manage and monitor customer service team performance indicators * Analyze and propose improvements to customer service processes * Conduct training and capacity-building sessions for the team * Identify and resolve operational issues * Ensure customer satisfaction Requirements * Prior experience in customer service * Knowledge of customer service management tools * Data analysis skills and ability to identify improvement opportunities * Excellent communication and interpersonal skills