Senior Support Analyst

Description

Job Summary: NAVA is seeking a Field Service technician for on-site technical support to ensure the quality of IT services and customer satisfaction. Key Highlights: 1. On-site technical support for IT services 2. Perform troubleshooting and log service requests 3. Maintain contact with resolving departments and understand customer needs **Description** 100% on-site – Location: Maringá/PR Work Schedule: 5×2, 8 hours per day Available Shifts: 8:00 AM to 5:00 PM Work Schedule: 12×36 Available Shifts: 7:00 AM to 7:00 PM NAVA has an open opportunity for a Field Service technician, providing on-site technical support to ensure the quality of IT services and our customers' satisfaction. **Responsibilities and Duties** Daily Activities: Conduct on-site service request resolution; Execute checklists, gather information, and complete visit completion forms; Log service requests in the ticketing system and perform troubleshooting until resolution; Monitor service requests, keeping them updated with information about performed activities; Contact other resolving departments when necessary; Understand customer needs and provide service according to predefined procedures. **Requirements and Qualifications** Requirements: Completed high school education; Currently pursuing or having completed a bachelor’s degree in IT or Electrical Engineering is a plus; Knowledge of microcomputing; User support techniques.