Job Summary: Credcrea is seeking a proactive and creative professional to support the Process and Innovation team, making operations more efficient. Key Highlights: 1. Opportunity to build a career and make a difference in people's lives. 2. Work in a strategic, newly established, and growing area. 3. Accelerated learning in processes, innovation, and AI. At Credcrea Cooperative of the Ailos System, we strongly invest in the development and growth of all our employees. Here, you have the opportunity to build your career and make a difference in people's lives—fulfilling dreams and transforming lives. For this challenge, we seek someone who is proactive, creative, organized, team-oriented, eager to learn and engage with people, takes ownership of their life and career, and is passionate about cooperativism. If this sounds like you, then your place may be here with us! Join a company with an excellent work environment and the largest financial institution by number of members serving professionals within the CONFEA/CREA/CAU system. **Responsibilities and Duties** **About the Area** Credcrea’s Process and Innovation Area aims to make our operations more efficient by ensuring simple, standardized, intelligent, and automated processes, as well as generating reliable data to support decision-making. We are a strategic and expanding area that connects technology, operations, and employee/cooperative member experience—all guided by continuous improvement. **Responsibilities** You will support the team in daily activities, especially those related to processes and the BPM system (Fluidnow), including: **Processes** * Map, update, and review internal processes under team guidance; * Document workflows, rules, and steps clearly and systematically; * Create, adjust, configure, and register items on the BPM platform; * Support improvements and standardization of existing processes. **Data and Metrics (Support)** * Monitor and update process metrics; * Support basic performance analyses; * Assist in preparing reports. **Technology and Innovation (Support)** * Support automation activities and testing of new tools; * Support initiatives related to AI usage (Copilot); * Contribute to strengthening the idea channel and innovation actions. **Relationships and Communication** * Act as a liaison between departments to record and organize requests; * Help disseminate best practices and process-related guidance. **What We Expect From You** * We want someone who complements the team and brings fresh energy to co-create: * Organized, detail-oriented, and process-driven profile; * Strong communication skills and ease interacting across departments; * Natural curiosity and eagerness to learn about technology (AI, automation, BPM); * Proactivity in suggesting improvements; * Adaptability and agility in handling change; * Increasing autonomy—a person who enjoys experimenting, creating, and trying new ideas. **Requirements and Qualifications** * Proficiency in Office suite (Excel, Word, PowerPoint); * Basic data analysis knowledge (Excel and Power BI); * Interest in processes, innovation, and technology; * Ability to document and organize information; * Enthusiasm for AI usage; **Preferred Qualifications:** * Experience working in a strategic, newly established, and growing area; * Direct exposure to modern tools; * Accelerated learning in processes, innovation, and AI; * Collaborative environment with autonomy to suggest improvements; * Genuine opportunity for professional growth in the innovation field; * Familiarity with tools: Visio, Bizagi, Power Automate, Fluidnow (or any BPM tool); * Experience in process mapping or continuous improvement; **Additional Information** **WHAT ELSE WE OFFER...** * Meal/Voucher Allowance | Flash Benefícios * Health Insurance | Unimed Nacional * Dental Insurance | Uniodonto Nacional * Profit Sharing | Semi-annual * Private Pension Plan | Quanta * Life Insurance | Icatu * Education Assistance | 50% scholarship * Individual Development Plan * E-learning platforms with certification * ANBIMA Certification Reimbursement * Birthday Day Off * Childcare/Babysitting Assistance * Business Attire * Transportation Allowance Since 2004, we have served professionals in Engineering, Architecture, and other technological fields. Our headquarters is located in Florianópolis, and we operate 24 Service and Relationship Centers across the states of Santa Catarina, Paraná, and Rio Grande do Sul, plus nationwide digital service. We currently employ 200 staff members to serve over 31,000 cooperative members. At Credcrea, we believe results are the language of success. We are a team that goes beyond words and stands out through our deliverables. If you’re ready to join a team where achievements are more than numbers—but genuine expressions of our commitment to excellence—you’re in the right place! Here, we don’t just build careers—we create opportunities for you to grow and reach your full potential. We are committed to innovation, excellence, and continuously pursuing our cooperative members’ satisfaction. **Discover Your Career at Credcrea. Join Us!**