TECHNICAL SUPPORT ANALYST

Description

Job Summary: A technical support professional to clarify user inquiries, resolve hardware, software, and network issues, and perform maintenance on devices. Key Highlights: 1. User support and resolution of technical issues. 2. Preventive and corrective maintenance of IT devices. 3. System configuration and technical documentation. A computer support and services company is seeking a Technical Support Analyst in Limeira. **Responsibilities:** User support: Clarify inquiries, resolve issues, and provide guidance on equipment and software usage. Issue resolution: Identify and resolve hardware, software, and network-related issues. Device maintenance: Perform preventive and corrective maintenance on computers, notebooks, and other information technology devices. System configuration: Adjust operating systems, software, and networks according to company requirements. Documentation and training: Develop technical documentation and provide user training on IT systems usage. Incident monitoring: Log and track IT incidents, ensuring timely and efficient resolution. Customer service: Communicate with users, respond to inquiries, and ensure satisfaction with delivered services. Previous experience as a Technical Support Specialist, Help Desk Analyst, Technical Support Technician, or Customer Service Analyst may indicate alignment with some responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment type: Permanent \- On-site. * Duration: Full-time * Working hours: To be determined.