Support Analyst

Description

Job Summary: Professional required for technical support in software and hardware, infrastructure maintenance, and handling internal and external service requests. Key Highlights: 1. Technical support for software and hardware installation and configuration 2. Server and infrastructure maintenance and monitoring 3. Opening and tracking of technical service tickets A funeral services company is seeking a Support Analyst in Limeira. The Bom Pastor Group is a company operating in the food sector, offering high-quality products to its customers. Focused on excellence and innovation, it continuously strives to meet market needs. **Responsibilities:** Provide technical support to employees for software and hardware installation and configuration, and for patch updates on servers and computers. Maintain up-to-date software and hardware inventory for the environment. Open and track internal and external technical service tickets, provide support for internet connectivity and VPN. Perform backups and recovery testing, and configure intranet. Monitor servers, create users in Active Directory and email servers. Keep infrastructure documentation updated and maintained. Perform tasks relevant to Support Analyst routines. Position based in Limeira / SP. Previous experience as a Help Desk Analyst, Customer Support Analyst, Technical Support Specialist, or Support Consultant may indicate alignment with some of the responsibilities of this role. **Desired Qualifications:** **Education:** Currently pursuing a bachelor's degree **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Medical Assistance **Additional Information:** * Employment Type: Full-time, on-site * Schedule: Full-time * Working Hours: To be determined.