IT Technician

Description

Job Summary: The IT Technician will provide technical support, ensuring the proper functioning of equipment and systems, responding to service requests, and managing IT assets. Key Highlights: 1. Providing technical support to users and resolving IT issues. 2. Installing and maintaining computers, printers, and peripherals. 3. Managing and organizing IT assets and documenting activities. The **IT Technician** will be responsible for delivering technical support to company users, ensuring the proper operation of equipment, systems, and technological resources. This role involves responding to service requests, maintaining computers, managing IT assets, and supporting the organization’s daily technological operations. We seek an **organized, proactive professional with strong user support skills**, who contributes to operational continuity and enhances the efficiency of the company’s technology resources. **Key Responsibilities:** * Provide **technical support to users**, assisting in resolving issues related to computers, systems, and IT equipment. * Respond to and track **technical service requests**, registering and resolving issues within established deadlines. * Perform **installation, configuration, and maintenance of computers, printers, and peripherals**. * Support the **installation and updating of software and systems used by the company**. * Conduct **management and organization of IT assets**, including computers, equipment, and accessories. * Monitor **equipment movement**, ensuring accurate registration and control of technological resources. * Assist in **identifying and resolving system and equipment failures**. * Maintain **organization and documentation of technical support activities**. **Requirements:** * Technical or higher education degree in **Information Technology, Computer Science, Networking, or related fields**. * Experience in **user technical support**. * Experience with **ticketing systems**. * Knowledge of **basic computer and peripheral maintenance**. * Experience or knowledge of **IT asset management**. * Knowledge of **system and software installation and configuration**. * Strong communication skills and ease of interacting with users. * Experience with the **HK** SAR2G system is a plus. **Behavioral Competencies:** * Organization and attention to detail. * Proactivity in problem resolution. * Ability to work effectively in teams. * Strong communication skills and appropriate user support demeanor. * Responsibility and commitment to deadlines and tasks. **Join the Azul Team!** Minimum Education Level: Technical Course * TotalPass * Commuter Allowance * Manicure * Meal Voucher * Food Voucher