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Cloud Solutions Analyst – Support (FinOps)65078334163075120

Cloud Solutions Analyst – Support (FinOps)

We are looking for a Cloud Solutions Analyst to strengthen our Support team. We seek a technical, proactive, and analytical profile with strong expertise in FinOps, cloud security, and cloud environment optimization, supporting strategic clients through a consultative, data-driven approach. **Responsibilities and duties** **YOUR RESPONSIBILITIES WILL INCLUDE:** * Supporting cloud environments with a focus on resource optimization (compute, storage, and networking), ensuring operational efficiency and cost reduction; * Proactively managing Azure and AWS environments, focusing on performance, availability, security, and FinOps; * Analyzing data, metrics, and environment information to identify and anticipate performance, security, and availability issues, acting preventively and consultatively; * Ensuring environments comply with best practices in FinOps, security, governance, and high availability; * Supporting cloud security initiatives, including security posture assessments and solutions such as WAF, contributing to proactive reporting; * Creating and maintaining analytical reports and dashboards using tools such as Azure Resource Graph Explorer, delivering insights on consumption, performance, and optimization opportunities; * Conducting FinOps and Security assessments; * Developing and maintaining process automations, including scripts for data extraction and analysis from Azure (PowerShell, KQL, Python); * Collaborating closely with architecture, support, and monitoring teams to promote an integrated and effective approach; * Providing technical support to strategic clients, maintaining clear, objective, and solution-oriented communication; * Managing the client portfolio with excellence, following Teltec-defined processes and playbooks. **Requirements and qualifications** **TO SUCCEED IN THIS ROLE, YOU MUST:** * Have hands-on experience with cloud environments, especially Microsoft Azure; * Possess knowledge of cloud consumption, performance, and resource optimization analysis; * Have experience with FinOps practices, including continuous optimization and cost-reduction strategies; * Be familiar with Azure Resource Graph Explorer for report generation and insights; * Demonstrate strong analytical ability, proactivity, and problem-solving focus; * Have communication and collaboration skills in multidisciplinary environments; * Hold the AZ-104 certification (Azure Administrator Associate). **IT’S A PLUS IF YOU HAVE:** * AZ-700 (Azure Network Engineer Associate) or AZ-500 (Azure Security Engineer Associate) certification; * Knowledge of AWS and multicloud environments; * Experience with cloud process automation; * Experience in cloud security and WAF. **Additional information** **WHAT DO WE OFFER?** * Health insurance; * Dental insurance; * Meal allowance; * Transportation allowance; * Life insurance; * SESC membership; * ACATE membership; * Flexible benefits: At Teltec, we can also use our benefits flexibly, exercising our autonomy to allocate them according to our personal preferences across the following categories: meals, food, health, education, and mobility; * Pet health plan – Guapeco; * Reduced working hours for breastfeeding mothers — recognizing the need to balance work and infant care, we offer reduced working hours for breastfeeding mothers; * Scholarship program (Postgraduate studies, MBA, specializations); * Foreign language scholarship program; * Runtec Program: we invest in incentives enabling Solutions team members to participate in sports competitions. * Conectar Moment: a program offering practical physical activity classes aimed at improving our Solutions team members’ quality of life; * Hybrid work model to enjoy the best of both worlds; * Coffee, fruits, and snacks available to all; * 100% subsidy for technical certifications; * Benefits club: includes partnerships with Conexa Saúde, Psicologia Viva Conexa, Wellhub (Gympass), and Feirinha da Caju. * Birthday Day Off; * Referral program: bonuses for referring and hiring professionals; * Benefits may vary by location, employment type, and/or be subject to change based on the annual budget. **Teltec Data** is a specialist in building **digital ecosystems that drive business growth and accelerate technological transformation**. As part of the Teltec Solutions group, it brings over **34 years of solid experience in the Brazilian Information Technology market**. With technical expertise, strategic vision, and global partnerships, we deliver customized, scalable, and high-impact solutions. Our purpose is clear: **to transform challenges into tangible solutions that empower success through technology.** We are guided by a culture that values **ownership, collaboration, empathy, and strategic thinking**, fostering an **environment of continuous growth, learning, and results orientation.** **** **Join the teams that turn challenges into real solutions and build the future of technology.**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Digital Marketing Analyst - Decoration Company65076689407363121

Digital Marketing Analyst - Decoration Company

**Responsibilities:** Monitoring performance metrics (likes, followers, engagement, etc). Scheduling posts and campaigns. Analyzing e-commerce performance. Executing strategic paid traffic actions. . Updating the website, including searching for and publishing news. Publishing announcements and articles on social media. Developing content and managing customer relationships. Creating visual assets for social media and promotional content. Having knowledge and proficiency in publishing product-explaining stories. Managing the e-commerce platform. **Must have:** Knowledge and experience in Digital Marketing and business strategy, especially with Google. Experience in e-commerce and marketplaces will be a plus. Strong verbal and written communication skills. Proficiency in Microsoft Office suite and strong writing ability. Employment type: CLT Permanent position Work location: East Zone – Água Rasa Job type: Full-time, Permanent/CLT Job type: Full-time, Permanent/CLT Salary: R$2.400,00 per month Benefits: * Transportation allowance Screening question(s): * This position requires 100% in-person work in the Água Rasa neighborhood – East Zone of São Paulo. Are you available? * Which neighborhood/region are you from? * Please describe your experience in digital marketing. * What is your current/last salary? * Are you currently employed? What is your main reason for leaving this company? How long have you been working there? Work location: In-person

R. Antero de Quental, 55 - Água Rasa, São Paulo - SP, 03161-060, Brazil

ANALISTA DE GARANTÍA JÚNIOR - D21 IMARÉS65076689302275122

ANALISTA DE GARANTÍA JÚNIOR - D21 IMARÉS

¡Actualmente tenemos una vacante de **Analista de Garantía Júnior**! ¿Alguna vez pensó en trabajar en la empresa automotriz que más crece en Brasil, una de las mayores empleadoras del país? ¡Conozca los detalles de la vacante y postúlese ya! ¡Queremos conocerlo(a)! **Responsabilidades y atribuciones** **Las responsabilidades del profesional que ocupe este puesto serán:** * Participar en el análisis de los procesos de garantía emitidos por los concesionarios, cuando se detecte algún defecto de fabricación, investigando los detalles y confirmando la existencia de dichos defectos, así como verificando si el vehículo y las piezas reemplazadas estaban cubiertos por el Plan de Garantía. * Analizar las incidencias de garantía relacionadas con servicios tercerizados por los concesionarios, revisando los detalles y los montos correspondientes, a fin de aprobar y remitir dichos procesos para el pago de los servicios prestados. * Emitir facturas fiscales de entrada y salida, basadas en listados generados mediante sistema, al recibir piezas bajo garantía o al despacharlas para análisis técnico o desecho, con el fin de controlar el inventario de piezas. * Registrar, mediante sistema, Campañas y Recalls, con base en información técnica recibida del fabricante, con el objetivo de concienciar a los concesionarios sobre la importancia de dichas incidencias y la necesidad de llevar a cabo dichas reparaciones. **Requisitos y calificaciones** **Para este puesto, necesitamos que usted tenga:** * Educación secundaria completa. **Información adicional** * Asistencia médica; * Asistencia odontológica; * Seguro de vida; * Vale transporte; * Vale comida. #### **Trabajar en la mayor red de concesionarios CAOA Chery de Brasil es una oportunidad única para quienes buscan desarrollo profesional y una carrera exitosa. En D21 Motors, creemos en la perseverancia, la determinación y el trabajo en equipo para alcanzar nuestras metas y resultados.** #### **Nuestro entorno laboral es cooperativo y ofrecemos numerosas oportunidades para el crecimiento profesional de nuestros colaboradores.** #### **Si está listo para formar parte de un equipo ganador y trabajar en una empresa líder del sector automotriz, ¡únete a nosotros!**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Senior Monitoring and Evaluation Analyst65076689269761123

Senior Monitoring and Evaluation Analyst

The Monitoring and Evaluation Coordination is responsible for monitoring and evaluating public policies to generate learning, knowledge production and dissemination, as well as for providing technical support in monitoring and evaluation to the public sector, representing the Foundation institutionally and coordinating with other areas to continuously improve programs and projects. The analyst’s objective will be to manage monitoring and evaluation projects, develop and implement strategies for these projects, as well as related training and technical advisory activities, in collaboration with other Itaú Social departments and partner Education Secretariats, consolidating learnings to continuously improve public policies. **Responsibilities and Duties** * Lead monitoring and evaluation projects for educational public policies, including external evaluations, implementation evaluations, and pilots, with a focus on social impact, reduction of inequalities, and institutional learning; * Develop and apply monitoring and evaluation tools, using mixed methods (quantitative and qualitative); * Implement and manage technical advisory processes for the public sector on monitoring and evaluation topics, aiming to strengthen governments’ technical capacities in this area; * Conduct internal and external meetings with public sector and third-sector teams; * Implement and manage training on monitoring and evaluation topics for internal staff and the public sector; * Analyze educational and socioeconomic indicators; understand and manipulate public databases to: i) generate analyses and learnings regarding public policies; ii) conduct evidence-based decision-making meetings on public policies, focused on reducing inequalities; * Structure internal databases and support institutional reporting processes; * Support project and budget management across Itaú Social departments based on monitoring and evaluation processes; * Work autonomously and conduct critical analyses in projects, promoting co-creation and continuous learning in medium- and high-complexity projects; * Conduct internal and external meetings with public sector and third-sector teams. **Requirements and Qualifications** * Bachelor’s degree in Administration, Public Administration, Public Policy Management, Social Sciences, Economics, Statistics, Engineering, International Relations, or related fields; * Solid knowledge of monitoring and evaluation of educational public policies; educational indicators; public education networks; educational evaluation; * Skills in project management, data analysis, and quantitative information analysis; * Intermediate proficiency in Microsoft Office, especially Excel and PowerPoint; * Availability for travel. **Desirable:** * Intermediate English proficiency * Knowledge of regression analysis; * Knowledge of programming languages (R, Python). **Additional Information** **Corporate Benefits** * Health insurance * Dental insurance * Meal voucher * Food allowance * Transportation voucher * Daycare and babysitter assistance * Supplementary pension plan * Life insurance **Partnerships and Benefits** * Financial products * Pharmacy discounts * Partner gyms — Wellhub and Totalpass * Access to Itaú Unibanco clubs **The Itaú Foundation does not request payments to carry out any selection processes and/or admission exams. The Gupy platform is the sole channel for participation in the institution’s selection processes.** Itaú will use the data provided for selection process purposes, including in job banks hosted on third-party platforms. If you wish to object to this use or exercise any of your rights, please contact us through our channels, available in Itaú Unibanco’s Candidate Privacy Policy (https://www.itau.com.br/privacidade/candidatos/). Acceptance is not required; this is merely for your information. **Itaú Social** works to improve learning outcomes and school trajectories, reducing inequalities related to race/color, gender, disability, and socioeconomic status, with a focus on two key stages of school transition: preschool and the final years of elementary education. Since 1993, we have developed numerous programs committed to improving Brazil’s public education system. Itaú Social’s focus is to contribute through actions and programs that influence emancipatory public policies and enable structural changes in education. Our work is guided by four strategic pillars: * Strengthening the capacity of state and municipal education networks to design and implement policies focused on the final years of elementary education (grades 6–9). * Promoting a national policy for the final years of elementary education that encourages coordinated action by states and municipalities, supported by legal frameworks, regulations, programs, and budgetary resources aimed at reducing inequalities. * Developing a reference model for public schools focused on the final years of elementary education that promotes holistic development and engages with diverse local realities. * Improving pedagogical practices in public preschools. To achieve this, deepen research on pedagogical practices, coordinate networks, and draw upon learnings accumulated from previous programs, such as “Read with a Child.” In 2019, Itaú Social became part of the Itaú Foundation — alongside **Itaú Cultural and Itaú Education and Work** — reinforcing its commitment to reducing inequalities and improving Brazil’s public education system. The Itaú Foundation will use the data provided for selection process purposes, including in job banks hosted on third-party platforms. If you wish to object to this use, please contact us through our channels, available in Itaú Unibanco’s Privacy Policy (https://www.itau.com.br/seguranca/termos\-de\-uso/). Acceptance is not required; this is merely for your information.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Senior People Analyst - Training & Development - Morumbi, São Paulo, SP. (74153)65076689065474124

Senior People Analyst - Training & Development - Morumbi, São Paulo, SP. (74153)

Transforming lives through health is what drives us! We operate across Brazil through two business units—Amil and Rede Total Care—with over 1,500 accredited hospitals and our own network of hospitals, clinics, treatment centers, home care services, and medical transportation. With a clear mission and strong values, we strengthen our culture through a commitment to continuously serve better. We care for our employees so that this care extends to the population we serve. **Key Responsibilities**: * Define and ensure end-to-end governance of onboarding programs, establishing the model, roles, and responsibilities of involved areas (e.g., Business Partners, Talent Acquisition, Payroll, Legal, and People Analytics), and coordinating with each area to ensure integrated execution aligned with program strategy; * Plan, develop, and implement training programs, covering all stages of the process: needs assessment with business areas, definition of objectives and target audience, content and material development, selection of format and methodology, coordination with vendors or instructors, training communication and promotion, execution monitoring, participant feedback collection, and results analysis to measure effectiveness and propose improvements; * Manage partners and consulting firms by evaluating and monitoring active contracts to ensure delivery quality and alignment with organizational needs; * Design and implement tailored development pathways for onboarding audiences, fostering continuous learning and preparing talents for future challenges; * Define and monitor onboarding program metrics (attrition rate, quota fulfillment, conversion rate, participant engagement and satisfaction during activities) in collaboration with the People Analytics team, continuously proposing improvements; * Ensure programs align with the company’s diversity and inclusion guidelines and priorities, promoting equitable opportunities for all audiences; * Promote programs through strategic channels and strengthen relationships with educational institutions to support talent attraction alongside the employer branding team; * Support other development programs such as Onboarding, Leadership Development Program, Desenvolva, and Mentoring. **Required Qualifications**: * Bachelor’s degree in Administration, Psychology, Communications, or related fields; * Postgraduate degree preferred; * Proficiency in Microsoft Office Suite; * Knowledge of e-Learning tools and learning methodologies and architectures; * Experience managing medium-complexity projects preferred; * Proven experience in the responsibilities outlined for this role; * Willingness to work onsite (Morumbi, São Paulo). **Keywords**: Amil, Analyst, People, Training, Development, Onboarding Programs, Human Resources, HR, Human Capital, Diversity, Inclusion, Equity, PwD, Person with Disability, São Paulo, SP. We foster an innovative, diverse, equitable, and inclusive culture. All qualified applicants are welcome, regardless of ethnicity, race, disability, sexual orientation, gender identity or expression, age, nationality, religion, or any other social marker. We emphasize that we do not request payments, fees, or SMS codes during our selection processes. All opportunities are published exclusively through our official channels and career website. Any deviation from this should be reported.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Lead SRE Engineer (Hybrid Infrastructure) – AI to Protect Lives65058017507202125

Lead SRE Engineer (Hybrid Infrastructure) – AI to Protect Lives

About ALTAVE Protecting lives and resources with technology—that is ALTAVE’s purpose. Our clients include market-leading companies in the oil and gas sector—such as Petrobras and its suppliers—and in mining—such as Vale and Samarco. Founded 14 years ago in São José dos Campos by engineers from ITA, ALTAVE has recently begun its international expansion, serving clients in the USA, Saudi Arabia, the United Arab Emirates, and Malaysia. To serve them, we have developed advanced artificial intelligence solutions to automate camera-based alert generation. We offer a vibrant and welcoming work environment—especially suited for those who share our values: 1. Challenges inspire us 2. Integrity and Honesty 3. Relationships built on Mutual Trust 4. Autonomy grounded in will, responsibility, and excellence 5. We are Witty Your Mission **Hybrid Role: 2 days per week onsite in São José dos Campos** You will be a key driver in evolving the critical infrastructure that powers ALTAVE’s computer vision, AI, and alert management solutions. Your mission includes: * Architecting and maintaining hybrid, cloud, and remote on-premise environments via satellite—ensuring security, scalability, and reliability. * Accelerating value delivery by optimizing CI/CD and MLOps pipelines. Your work is essential to enabling technologies that protect lives and resources—and to driving the excellence of ALTAVE’s solutions. Requirements: Education Pathway: Bachelor’s degree and/or technical education in Technology, Computer Science, Engineering, or Mathematics. Proven Experience: More than 5 years applying software development and system architecture design. Infrastructure and Networking: Practical familiarity with network configuration in on-premise and cloud (VPC) environments—including IP concepts, routing, and security (firewall). Code Quality: Strong understanding of software engineering principles and passion for writing clean, efficient, and maintainable code. ? Valued Differentiators (Not Mandatory) Leadership: Experience inspiring teams and guiding projects to success. Global Communication: Intermediate English proficiency for collaboration and technical reading. Quality Assurance: Practical knowledge of automated testing and TDD. Cloud Infrastructure: Experience with cloud providers such as GCP, AWS, and Azure. Data Persistence: Familiarity with PostgreSQL and NoSQL solutions including Redis and MongoDB. Asynchronous Communication: Experience with messaging systems such as RabbitMQ. Monitoring: Hands-on experience with observability and alerting tools such as Prometheus, Grafana, Zabbix, and others. Operating Environment: Proficiency in using and administering Linux systems such as Ubuntu and Debian. DevOps Automation: Skills in CI/CD and Infrastructure-as-Code tools such as GitHub Actions, Ansible, and Terraform. Orchestration: Experience managing containers using Kubernetes If you’re passionate about Software Architecture and Engineering, Cloud, DevOps, SRE, MLOps, AI—and seek a challenging, inspiring environment to grow professionally—join ALTAVE. Here, every contribution counts toward protecting lives and resources with technology.

Centervale Shopping Avenida Deputado Benedito Matarazzo Jardim Oswaldo Cruz, - San Marino, São José dos Campos - SP, 12230-002, Brazil

Senior Salesforce Analyst65056659239683126

Senior Salesforce Analyst

**Responsibilities and Assignments** **What awaits you on a day-to-day basis:** --------------------------------- * Interpret and implement development requirements for Salesforce projects, contributing to the technical solution during refinement, monitoring development, testing/homologation, and deployment; * Prepare and validate deliverables with the Release Manager for production deployment; * Discuss requirements with users during the refinement of user stories; * Guide developers on best practices and other directives to ensure quality; * Lead troubleshooting efforts to assess and resolve issues in testing, homologation, and production. **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business while balancing economic, environmental, and social interests. **To join our team, it is essential to have:** ------------------------------------------------ * Completed undergraduate degree; * Knowledge of SQL; * Experience with distributed client\-server and cluster systems; * Experience in functional analysis (requirements gathering); * Experience with Salesforce technologies: React.js, REST API, Aura, LWC, Visualforce, Triggers, Workflows, Process Builders, Flow, APEX, OM – Order Manager or Vlocity (VIP/MATRIX/OMNI). **Nice to have:** ------------------ * Experience in the Telecom business; * Familiarity with the Copado tool; * Participation in projects using Agile methodology. **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we consistently invest in caring for our employees’ health, well\-being, and quality of life! To ensure you have the best possible experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible work schedule; * Meal and food allowances; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and partnerships; * Recognition program for years of service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do, united in our purpose: **“Connect to make life more fun and productive.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are multi\-champions, confirmed by Speedtest as having Brazil’s fastest and most stable mobile internet and the most stable Wi\-Fi network, among many other accolades. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities and serve more than 83 million customers. We have led portability net gains for over five years, with 1.2 million lines ported in 2022. And there’s more: we **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial services** (Claro Pay), and much more! We have an **aerospace presence** (with 5 satellites in orbit operated by Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future, combining our services with social investments in **education and citizenship** projects. **So, does it match? \#JoinClaro and help us build the new together!**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Marketing Analyst PL - Communications65056659223553127

Marketing Analyst PL - Communications

Fortbras is one of Brazil’s largest auto parts retail networks, present nationwide and driven by people who believe in growth grounded in ethics, collaboration, and customer focus. Here, we value culture, action, and the protagonism of those who deliver results every day. Join our Marketing team! **Responsibilities and Duties** * Responsible for creating written content for various channels: internal communication app, announcements, websites, social media, etc.; * Responsible for managing the internal communication app: planning and executing communication strategies for internal audiences; * Responsible for managing Social Media: planning and executing communication strategies on digital platforms; * Support in organizing events; * Ensure correct application of brands and their visual identities; * Support in various departmental activities **Requirements and Qualifications** * Excellent verbal and written communication skills, with ability to adapt to diverse audiences * Basic knowledge of Microsoft Office Suite * Familiarity with social media tools (Facebook, Instagram, YouTube) * Knowledge of graphic design software (Photoshop, InDesign, Illustrator, Corel) is a plus! * Organizational skills and sense of priority, strong interpersonal relationships, proactivity, creativity, dynamism, and multitasking ability **Additional Information** Fortbras exists to be the KEY PART in Brazilian mobility—enhancing the LIVES of our EMPLOYEES and CUSTOMERS. Getting ever closer to our customers is our top priority, offering the main automotive replacement parts from national and international brands—delivered with quality, agility, and qualified service. Today, Fortbras is one of the fastest-growing companies in Brazil’s auto parts sector and is a leading investment of the private equity fund Advent International. It comprises 17 regional brands (**Ambra Pneus, Atacado União, Atacarejo União, BHZ, Hipervarejo, Jaicar, Javali, Menil, Milenium Lubrificantes e Elétrica, Multiplan, Pegasus, Rondobras, Soma, TBrasil, Total, and União Autopeças**). From Oiapoque to Chuí, we drive consolidation and professionalization of Brazil’s auto parts market—with a retail focus—operating **+200** stores across 20 states and more than 160 cities, each hosting one or more of our regional brands. Our commitment is to the satisfaction of all our customers and to our 5,000 employees—who embody daily the **Fortbras Values**: **Ethics & Respect** **We Value Our People** **Excellence with Simplicity** **Passion in Everything We Do** **Customer Focus** **Ownership Mindset** ALL PEOPLE ARE WELCOME in all our job openings, regardless of gender, sexual orientation, race/ethnicity, age, or disability. Be Strong—Join Fortbras!

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Senior Procurement Analyst65056659175683128

Senior Procurement Analyst

You are applying for one of the available positions at Rede Américas. Our Talent Acquisition and Selection team will carefully review your profile, and if it aligns with the position, we will contact you to proceed with the process. In the meantime, please keep your information up to date and complete all stages so that we can get to know you better. **Important:** We do not charge any fees during our selection processes. **Responsibilities and duties** The Senior Procurement Analyst is responsible for executing and monitoring pharmaceutical procurement processes, ensuring the company’s needs are met with appropriate quality, timing, and cost. This role focuses on negotiation, supplier analysis, and supporting the supply strategy. * Conduct quotations and negotiations for corporate agreements; * Focus on strategic negotiation; * Monitor supplier performance and propose improvements; * Ensure compliance with delivery deadlines and contractual terms; * Support the development of new suppliers and their qualification processes; * Maintain updated registrations and records in the ERP system; * Prepare procurement reports and analyses to support decision-making; * Collaborate closely with departments such as Logistics, Production, Finance, and Quality; * Oversee negotiations (ensuring negotiated terms are fulfilled). **Requirements and qualifications** * Bachelor’s degree in Administration, Engineering, Logistics, or related fields; * Experience in procurement, preferably within medium- or large-sized companies; * Advanced proficiency in Excel and ERP systems (MV, Tasy, SAP is a plus); * Strong negotiation, organizational, and interpersonal communication skills; analytical and strategic mindset, results-oriented. **Additional information** **It’s by caring for our people that we’ll become the healthcare that people desire and the world needs—check out our benefits:** * Nutrition support: Meal Voucher/Grocery Voucher or On-site Cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Development support: Career Development Cycle, Technology Academies/PMAX, and Crescer Program; * Others: Transportation Voucher. **Only Rede Américas offers – the Health Program, built on 5 pillars:** * Spiritual: Yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Relational: UAU Benefits Club, SESC benefits; * Emotional: Telepsychology. * **Benefits may vary depending on the region of the position and the brand.** We are Rede Américas, **a multiplatform healthcare assistance network**, committed to delivering comprehensive, precisely tailored healthcare. We are looking for **talents who believe it is possible to deliver the best and most advanced healthcare.** **If you are passionate about caring and believe in high-quality medicine, join Rede Américas!** **We are committed to Diversity!** We encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. Together, we always deliver our best. ***Important: we do not charge any fees during our selection processes.***

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

FULL TECHNICAL SUPPORT ANALYST65056539005185129

FULL TECHNICAL SUPPORT ANALYST

We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re remote, we’re united. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** An agile and efficient person. **Your day-to-day responsibilities** * Responsible for providing user support via phone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution of tickets, escalating them to resolver teams when necessary; * Tickets related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Providing technical support to ensure high availability and performance of our clients’ platforms, and, when required, guiding and training users. **Requirements and qualifications** **Basic knowledge of:** * Windows; * Active Directory; * Certificate Services; * Cluster and NLB; * Terminal Server; * Computer Networks; **Working Hours** * **08:00 to 17:00** **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply—okay? We’ll carefully review your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuously developing our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental assistance** so you and your family stay healthy * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, according to current policy * **Gym membership program** to encourage physical activity * **SESC partnership** for varied cultural and leisure activities * **Partnerships for your studies**, including language learning, technology, and online course platforms * **Payroll-deductible loans** with attractive rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Support Analyst | Paulista Avenue650565388880661210

Support Analyst | Paulista Avenue

**Rede Decisão** is the school network with the strongest expansion vision in the country. Our purpose is clear: to provide **high-quality education at an affordable price**, always focused on pedagogical excellence, through an effective methodology, committed people, and a structured routine for our students. With over **30 years of history**, we are a network that respects diversity, believes in people’s potential, and cultivates an environment of **high expectations**, where everyone is a protagonist and responsible for transforming the future. Today, we have more than **1,400 employees**, **650 teachers**, and **11,200 students**, distributed across units in **São Paulo, Campinas, and Minas Gerais**. And we keep growing! If you seek purpose, challenges, and continuous development, **#JoinTheNetwork**! **Responsibilities and duties** We are looking for a **Support Analyst** to join our **IT team**, responsible for **help desk** support and maintaining the network’s technological tools. **Responsibilities and duties** * Creation and maintenance of user accounts and permissions; * Technical support for **Perseus**, **Google Workspace**, and the Network’s platforms (e.g., Agenda Edu); * Handling and resolving tickets via all official channels; * Monitoring and logging system and integration anomalies; * Access audits and record updates; * Guidance and training for employees on tool usage; * Escalation of requests when necessary. **Requirements and qualifications** **Mandatory requirements:** * Bachelor’s degree or currently enrolled in **Information Technology** or related fields; * Minimum **1 year of experience in technical support (help desk)**; * **Advanced knowledge of Google Workspace** and ticketing tools; * Organizational skills to serve as the central support contact point for **all Network units**. **Preferred qualifications:** * Basic **programming knowledge** (PHP and Java); * Strong time and priority management, especially during peak periods (beginning and mid-year, enrollment); * Responsible, focused profile with high commitment and resilience. **Additional information** **What you’ll find here** * A dynamic environment with high growth potential; * A collaborative, results-oriented team; * The opportunity to work for a company making a positive impact on education in Brazil. **Benefits offered:** * Meal allowance: BRL 38.00 per business day * Food allowance: BRL 180.00 per month * Transportation allowance * TotalPass * **Structured Career Plan** and real growth opportunities Additional information: * Position is **100% in-person** * Location: **Paulista Avenue** * Schedule: Monday to Friday, from 8:00 a.m. to 5:48 p.m. We are a school network providing scalable access to quality education, enabling people to marvel at knowledge, desire to learn how to learn, and develop life skills—thus empowering them to pursue their dreams. Why should you choose Rede Decisão as your workplace? Here, we work with purpose—constantly striving to impact people’s lives, transform realities, and grow continuously! So, are you interested? Join Rede Decisão! #### **#JoinTheNetwork**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Senior Human Resources Management Analyst - Focus on Recruitment and Selection650565388723211211

Senior Human Resources Management Analyst - Focus on Recruitment and Selection

Since 1990, Diagonal has operated as a pioneering consultancy in social management and sustainable development. Our history is marked by innovation, partnerships, and the positive transformation of communities across Brazil and the world. Over these 35 years, we have impacted millions of people through projects that combine technical expertise, a human-centered perspective, and socio-environmental commitment. More than delivering solutions, we believe in dialogue, active listening, and collective construction to generate real and lasting change. At Diagonal, we believe every individual journey matters and that it is possible to transform cities and lives starting with people. **People are our territory!** **\#JoinDiagonal** **Responsibilities and duties** **What will be your giant mission?** * Conduct recruitment and selection processes aligned with the job profile defined by the company and project, considering the organization’s job and salary policy, delivery deadlines, and external job posting—or internal talent utilization—to hire professionals consistent with organizational values and business area needs. * Develop and implement improvement programs for recruitment and selection processes. * Manage contracts and monitor the performance of interns and apprentices. * Act as a strategic recruitment and selection partner for leadership. * Support the employee journey. * Administer and analyze assessments for selection processes. * Actively engage in market mapping and internal professional mapping, ensuring the effectiveness of this tool and the internal sharing process of candidate data. * Ensure a positive experience for employees during their transition to the Human Resources Department—pre-onboarding. * Maintain an up-to-date database of active professionals using digital records stored on the network and consolidated data spreadsheets—including employee notifications—as well as perform periodic institutional updates to comply with personnel administration requirements. **Requirements and qualifications** **To succeed in this mission, it is essential to have:** * Microsoft Office suite. * Competency-based interviews. * Data and recruitment & selection metrics analysis. * Report writing skills. * Experience handling high-volume operational tasks. * Strategic vision. * Recruitment and selection tools. * Strong interpersonal, communication, and teamwork skills. * Analytical thinking. * Sense of urgency. * Proactivity. * Business-owner mindset. * Autonomy. **Preferred qualifications:** * Employer branding initiatives. * And most importantly for us: a deep appreciation for people! **Additional information** **And speaking of multi-benefits, here’s EVERYTHING we offer:** Market-competitive remuneration; Meal or Food Allowance: 100% company-subsidized—optional between meal or food allowance; Transportation Allowance: Credited to the employee’s card; Health Insurance: Amil Saúde | With co-payment; Dental Insurance: Porto Seguro Odonto, optional; Life Insurance: Company-subsidized; Birthday Day Off: One paid day off during your birthday month; Employment type: CLT; Working hours: Monday to Friday, with a one-hour lunch break; Work model: Hybrid; Work location: Rua Líbero Badaró, No. 293, 32nd floor, Centro, São Paulo – SP. Become part of Diagonal Social and together we’ll reach incredible heights! We’re eagerly awaiting your application to join our team of GIANTS! Diagonal is a pioneering social management consultancy that supports companies, organizations, and governments in elevating their ESG standards and generating positive socio-environmental impact. Through an innovative social management methodology combining interdisciplinary knowledge, a humanized approach, and social and digital technologies at every stage of the project—from diagnosis to implementation. **Transforming lives through social change and sustainable territorial development.** **If you connect with this purpose, join us!** **\#BeDiagonal**

R. Líbero Badaró, 283 - Sé, São Paulo - SP, 01009-000, Brazil

Human Resources Analyst (Talent Acquisition and Selection)650565388236821212

Human Resources Analyst (Talent Acquisition and Selection)

GSH is a leading company in the healthcare market, operating in Hemotherapy, Cell Therapy, and Nuclear Medicine. We are composed of specialists, united by a winning culture of continuous improvement, organized under a consolidated clinical and corporate governance structure, committed to delivering high-quality care to our customers across the country, always pursuing innovation and high performance in our deliverables. If you seek personal and professional development, possess initiative, and have a strong desire to learn, join this team. Will you join us? **Responsibilities and Duties** * Responsible for managing the entire recruitment and selection process for various healthcare areas—including physicians, nurses, technicians, and administrative staff—from job opening through to final hiring; * Analyze hiring needs with managers and publicize open positions both internally and externally; * Screen resumes and assess candidate alignment with job requirements, ensuring applications are qualified and meet desired criteria; * Conduct interviews to evaluate candidates’ competencies, skills, and experience; * Collaborate closely with managers from diverse healthcare areas to understand their hiring needs, desired profiles, and specific requirements for each role; * Ensure effective communication between HR and managers, guaranteeing that each position’s profile is clearly defined and aligned with operational needs; * Continuously maintain and update the company’s talent database, ensuring potential candidates remain readily available for future opportunities. **Requirements and Qualifications** * Currently enrolled in or graduated from a Bachelor’s degree program in Human Resources, Psychology, Business Administration, or related fields; * Prior experience in recruitment and selection, including hands-on experience recruiting for various hierarchical levels and functional areas—including technical and strategic positions; * Familiarity with recruitment platforms; * Knowledge of digital recruitment trends and use of social media for talent attraction. **Additional Information** * Location: São Paulo * Hybrid position * Benefits: Food Allowance; Meal Voucher; Transportation Voucher; Medical Assistance; Dental Assistance; Life Insurance. We are the largest specialized network in high-complexity hemotherapy and cell therapy in the country. For 45 years, we have daily assumed the mission of saving lives, always ready to evolve. United by this great objective, we look at the patient and see the human being. We are dedicated to the pursuit of knowledge and innovation, offering the opportunity for a longer and healthier life. Our distinctive clinical and technical governance model enables us to deliver services nationwide with the same standard of excellence. Together, we can save lives and drive innovation in medicine. GSH is where your expertise meets purpose. Join us and be part of this vital mission! **OUR NUMBERS:** + 220,000 patients served annually + 210,000 donors served annually + 150 hematologists and hemotherapists + 130 blood transfusion centers + 250 hospitals and clinics served + 40 years of operation + 1,800 employees

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Collections Analyst650565387100171213

Collections Analyst

We are looking for a Collections Analyst to join our team, with the following responsibilities: Issue invoices by importing files from the ERP system into the banking system, using an integrated system, with the aim of billing customers and ensuring the regularity of the billing process on a weekly basis; Be responsible for the waybill process, exporting order by order and registering future collections in the banking system via the bank's system and website, with the purpose of enabling invoice issuance in Gomoney on a daily basis; Send invoices (Gomoney) to customers via WhatsApp as the communication channel, with the aim of completing collections, performing this activity daily; Send reminders for upcoming invoices through the system, indicating the number of days remaining until maturity, with the aim of ensuring payment on the agreed date, on a weekly basis; Clear invoices using “francesinha” and export spreadsheets via Gomoney, sending proof of payment (cash payments) to the WhatsApp group, to ensure that receivables have been duly settled, on a daily basis; Organize, control and maintain digital documents, saving and updating files on the network by exporting documents from the bank / ERP, with the aim of guaranteeing the history and traceability of transaction receipts, on a daily basis; additionally, provide internal and external support, acting as the focal point for accounts receivable matters; Minimum Education: Bachelor’s Degree * Meal Allowance * Transportation Allowance * Health Insurance * Birthday Day-Off * SESC Benefit * Fuel Allowance

Av. Antônio Piranga, 159 - Centro, Diadema - SP, 09911-160, Brazil

Financial Analyst650565386947871214

Financial Analyst

Responsibilities: Accounts payable, accounts receivable. Cash flow management, issuance of invoices, electronic timekeeping control, payroll processing, scheduling of admission medical examinations, collection from delinquent customers. Telephone and in-person customer service. Required Qualifications: Bachelor’s degree and intermediate Excel skills. Minimum Education Level: Bachelor’s Degree * Transportation allowance * Meal allowance * Health insurance

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Senior Performance Analyst | Market Intelligence650565386794261215

Senior Performance Analyst | Market Intelligence

#WeAreAllAmPm No matter where you are, there’s always an AmPm near you! We are the largest convenience store network in the country, with over 1,400 stores across Brazil. We value diversity and believe in an inclusive and collaborative environment. Responsibilities: * Prepare regular reports on price performance, margin management, competitiveness, product placement, and inflation; * Assist in developing pricing models that consider factors such as demand elasticity, costs, seasonality, and market conditions; * Support the team in generating data and analyses to facilitate decision-making; * Analyze and propose customer clustering based on purchasing behavior; * Monitor key performance indicators (KPIs); * Conduct benchmarking analyses using market data (Nielsen). Requirements: * Completed undergraduate degree; * Proficiency and knowledge of Microsoft Office 365 and Power BI; * Experience in the duties described above. We offer: * Competitive salary and benefits; * A challenging and rewarding work environment; * Opportunities for professional growth and career development. Do you identify with this opportunity? Apply now! You could be the missing piece in our team! Minimum Education Level: Undergraduate Degree * Transportation allowance * Dental care plan * Wellhub * Health insurance * Life insurance * Private pension plan * Meal allowance * Profit-sharing program (PLR) * Food allowance

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

MKT650565386147871216

We are looking for a Senior Marketing Analyst to lead strategic marketing initiatives, strengthen the brand's positioning, and directly contribute to the company's growth and visibility. The professional will be responsible for planning, executing, and analyzing marketing campaigns, coordinating projects, and guiding the team to achieve optimal results. * Plan and implement digital and institutional marketing strategies; * Manage paid media campaigns (Google Ads, Meta Ads, etc.); * Analyze KPIs and generate performance reports to optimize actions; * Supervise content production and graphic materials; * Develop and maintain the promotional activities and campaign calendar; * Support brand management and digital presence (website, social media, email marketing, etc.); * Coordinate marketing vendors and partners; * Support leadership in the annual marketing planning and departmental budgeting; * Identify market trends and propose innovations.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Junior NOC Analyst650565385676811217

Junior NOC Analyst

Qualiserve is a technology company focused on managed IT services, infrastructure, information security, cloud, and monitoring, supporting medium- and large-sized enterprises in ensuring high availability, performance, and security of their environments. **Position Summary** The Junior NOC Analyst will be responsible for **proactive infrastructure monitoring**, identification and initial handling of incidents, ensuring continuity of customer services and compliance with SLAs, operating across network, security, and Microsoft solution environments. **Key Responsibilities** * Monitor network environments, servers, and critical services using NOC tools. * Identify, analyze, and classify infrastructure alerts and incidents. * Perform initial troubleshooting of network, firewall, and Microsoft service failures. * Log, track, and update technical tickets. * Escalate incidents according to severity and defined procedures. * Support support, network, and security teams in problem resolution. * Contribute to continuous improvement of monitoring and response processes. **Technical Requirements** * Knowledge of **computer networks** (TCP/IP, DNS, DHCP, VLANs). * Experience or exposure to MikroTik (routing, firewall, VPN, and monitoring). * Knowledge of FortiGate / Fortinet (firewall rules, VPNs, security policies). * Familiarity with Microsoft environments, such as: * + Windows Server + Active Directory + Microsoft 365 * Knowledge of **Windows and Linux** operating systems. * Familiarity with monitoring tools (Zabbix, Grafana, or similar). **Behavioral Competencies** * Clear communication: ability to listen, explain, and guide users empathetically. * Initiative: proactively seek solutions, propose improvements, and continuously learn. * Good time management: able to organize tasks and deliver on time, even in dynamic environments. * Organization, attention to detail, and sense of priority. * Proactivity and accountability regarding SLAs and deadlines. **Preferred Qualifications** * Prior experience in NOC or technical support. * Certifications or courses in networking, Fortinet, MikroTik, or Microsoft. * Experience in managed service provider (MSP) environments. Work Format: Hybrid (office attendance twice per week) Location: São Caetano do Sul

R. Alegre, 775 - Santa Paula, São Caetano do Sul - SP, 09550-250, Brazil

DevOps Analyst (Mid-Level) | Development and Operations650514913251871218

DevOps Analyst (Mid-Level) | Development and Operations

**What we expect from you:** * Bachelor’s degree in Technology, Data, Computer Science, Information Systems, or related fields. * Experience in the DevOps field; * Basic knowledge of Databases, Observability Tools, and Information Security; * Solid knowledge and hands-on experience with Continuous Integration and Continuous Delivery (CI/CD) and Kubernetes; * Intermediate level in Agile Methodologies; * Intermediate level in English; * Intermediate level in ITIL, Networking, Version Control, Infrastructure as Code (IaC), Configuration and Provisioning, Package Management, Container Orchestration, and Microservices Architecture; * Proficiency in Operating Systems; * Entry-level certifications from public cloud providers. **Your day-to-day responsibilities:** * Create new environments and maintain and optimize existing development and operations environments—including staging and production—using approved methodologies and tools, aiming for standardization and solution autonomy. * Understand business scenarios by participating in meetings and analyzing opportunities using approved methodologies and tools, while mapping requirements and processes to assess feasibility and deliver solutions aligned with business needs. * Develop automation artifacts for potential processes or systems in collaboration with developers, applying Continuous Integration and Continuous Delivery (CI|CD) practices for low- and medium-complexity items, thereby enhancing speed and ease across the ADEO ecosystem using modern, resilient, and secure technologies. * Develop and administer DevOps tools and/or platforms, applying approved methodologies and best practices according to business needs, delivering modern, resilient, and secure technologies. * Design the architecture of DevOps tools and/or platforms using industry-standard methodologies and best practices, suggesting possible process improvements to ensure standardization and solution autonomy. Write technical documentation following internal procedures for knowledge management and governance. Thank you for your interest in being part of our journey! We wish you good luck in your application process! Don’t forget to visit one of our stores to learn more about what it’s like to be part of our team—see firsthand the people who deliver the best experiences to our customers. We encourage diversity and inclusion; therefore, all positions are open to People with Disabilities (PwD). #WeBuildCareers

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Senior Workplace Engineering Analyst650514740846091219

Senior Workplace Engineering Analyst

You are applying for one of the available positions at Rede Américas. Our Talent Acquisition and Selection team will carefully review your profile, and if it aligns with the position, we will contact you to proceed with the process. In the meantime, please keep your information up to date and complete all steps so that we can get to know you better. **Important:** we do not charge any fees during our selection processes **Responsibilities and duties** About the position: Responsible for the strategic 1- to 2-year vision of the *Workplace* environment. Focuses on defining architecture and elevating the maturity of the area, while also acting as mentor and technical reference for the team. * **Architecture and Roadmap:** Definition and presentation of the long-term architecture and *roadmap* for the **SCCM, Intune, Office 365, and Azure AD** platforms to leadership; * **Technical Leadership of Projects:** Technical leadership of high-risk and high-impact projects; * **Governance and Security:** Definition, design, and implementation of critical security policies (Zero Trust, Advanced Compliance, Conditional Access); * **Team Mentoring:** Serve as mentor for Mid-level and Junior professionals, performing *code reviews* and validating complex solutions. **Qualities and Experience:** * Ability to translate business and security requirements into robust, scalable technical solutions; **Requirements and qualifications** * Degree in IT, Systems Analysis, or related fields (or currently pursuing); * Initial experience with Microsoft technologies; * Expertise in **design, implementation, and optimization** of hybrid and *cloud* architectures (SCCM/Intune/Azure AD); * Knowledge of governance, security, and frameworks such as Zero Trust applied to *endpoints*; * Relevant Microsoft certifications (e.g., MS\-102, MS\-900 or equivalent) are a strong differentiator. **Additional information** **It is by caring for our people that we become the healthcare system people desire and the world needs—check out our benefits:** * Nutrition support: Meal Voucher / Food Voucher or On-site Cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Development support: Career Development Cycle, Technology/PMAX Academies, and Crescer Program; * Others: Transportation Voucher. **Only Rede Américas offers – Health Program, based on 5 pillars:** * Spiritual: Yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Relational: UAU Benefits Club, SESC benefits; * Emotional: Telepsychology. * **Benefits may vary depending on the region of the position and the brand.** We are Rede Américas, **the multiplatform healthcare assistance network**, whose purpose is to deliver comprehensive, precisely tailored healthcare. We are looking for **talents who believe it is possible to provide the best and most advanced healthcare assistance.** **If you are passionate about caring and believe in quality medicine, join Rede Américas!** **We are committed to Diversity!** We encourage applications from all individuals who recognize the importance of building an environment free of prejudice, harassment, and discrimination. Together, we always deliver our best. ***Important: we do not charge any fees during our selection processes.***

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Scrum Master | Senior Digital Transformation Analyst650514740362251220

Scrum Master | Senior Digital Transformation Analyst

Our main objective is to provide digital solutions that meet our customers’ needs and contribute to Vivo’s evolution in its digital transformation process. We believe that, through a modern digital environment and excellence in customer experience, we can increase our revenues and our customers’ satisfaction. We are looking for a Scrum Master to support us in our mission to develop and evolve the Vivo Portal (the website vivo.com.br), enhancing the user experience when interacting with Vivo’s institutional content and with commercial content for B2C and B2B customers’ products and services. What we expect from you: * Ownership: We think and act as owners * Collaboration: Ability to offer and request help * Growth Mindset: Constant pursuit of learning * Customer-Centric Vision: Focus on delivering the best experience for the customer Vice Presidency: Customer Experience Directorate: Digital Experience Work Location: Chucri Zaidan/SP **Responsibilities and Duties*** Encourage collaboration and knowledge sharing among team members * Ensure execution of agile ceremonies: Daily Stand-up, Planning, Review, and Retrospective * Ensure the team understands and follows Scrum principles and practices, promoting their application and evolution to maximize delivery efficiency of the squad * Support the Product Owner in agile practices for organizing the Product Backlog, and support the squad in backlog refinement/discovery * Participate in sprint planning and deliverables management to ensure adherence to established deadlines * Identify, remove, or manage removal of impediments that may hinder project progress, and implement strategies to prevent new obstacles * Prepare executive presentations and reports on the status of prioritized projects * Provide transparency regarding team efficiency and productivity metrics * Monitor performance indicators and lead continuous improvement, ensuring efficiency and fostering an environment conducive to learning and growth **Requirements and Qualifications*** Preferred degree in Business Administration, Engineering, or related fields * Knowledge of project management methodologies—especially agile methods and their tools * Excellent verbal and written communication skills; ability to prepare executive presentations * Analytical capability to interpret data * Skills in managing/operationalizing processes * Ability to collaborate effectively, build trust-based relationships, and work side-by-side with cross-functional teams * Prior experience required as a Scrum Master **Additional Information** At Vivo, we spare no effort in supporting and valuing our employees. Our benefits are not only excellent but also flexible. * Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories including Gym, VR, VA, Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes, a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! With Brazil’s best mobile network—faster than ever thanks to Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or PPR (Profit Participation Program); * Plan your future through our Private Pension Plan; * Have children? You’ll be eligible for a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, your individuality—you can be authentically yourself. \#VemdeVocê * Work remotely up to three days per week. \#Mobility * Enjoy flexible working hours; * Take a day off (Day off) to celebrate your birthday; * Join one of the largest corporate volunteer programs to help transform the world; * Benefit from our Educational Development Program, which offers partnerships with educational institutions at discounted rates; certifications; and online courses. * Accelerate your career through our Internal Recruitment Program—within Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira * Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine services, and much more! All our job openings are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo We are a company within the Telefônica Group, the telecommunications leader in Brazil. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We strive to expand our customers’ autonomy, personalization, and real-time decision-making capabilities, placing them in control of their digital lives—with security and reliability—all backed by Vivo’s unmatched quality. To make this possible, we are leading a digital transformation process and revolutionizing our company from within. We have implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We actively promote a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a differentiator that reflects the society in which we live. We maintain a robust internal program built on five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+—to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe that the path to delivering the best experience to our customers begins with providing an excellent experience to our employees. **\#VemPraVivo**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

10617101 - JUNIOR TECHNICAL SUPPORT ANALYST650514740207381221

10617101 - JUNIOR TECHNICAL SUPPORT ANALYST

We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re remote, we’re together. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **there’s room here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What are we looking for?** We seek an agile, organized, and efficient individual with a proactive profile, a sense of priority, and a focus on problem resolution—someone who enjoys working in dynamic environments with direct impact on client operations. **Your day-to-day will include:** * Providing technical support to users via phone, remote, and on-site assistance, ensuring clear, courteous, and efficient service; * Registering, analyzing, and handling tickets in an ITSM tool, ensuring proper classification, categorization, prioritization, and tracking according to SLA; * Handling tickets related to: * Operating systems (Windows); * Software, hardware, and peripherals; * Computer networks; * Office suite / Microsoft 365; * Printers, scanners, and mobile devices; * IT services, information security, and corporate products; * Performing initial analysis, troubleshooting, and resolving low- and medium-complexity incidents and service requests; * Escalating tickets to resolver groups when necessary, ensuring accurate transfer of technical information; * Providing technical support aimed at ensuring high availability, stability, and performance of client environments; * Guiding and training users, whenever needed, on correct system and equipment usage and best IT practices; * Supporting operational activities, validation routines, technical checklists, and recurring environment tasks. **Requirements and qualifications** **Basic knowledge in:** * Windows (Desktop and Server); * Active Directory (user/group creation, permissions); * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server / Remote Desktop Services; * Computer networks (TCP/IP, DNS, DHCP concepts); * Information security (best practices, access control, policies). **Nice-to-have:** * Knowledge or experience with CITRIX; * Prior experience in critical and high-availability environments; * Experience with SLA, ITIL, or ITSM tools; * Familiarity with environment monitoring and 24x7 operations support. **Working hours:** * ****Monday to Friday, 8:00 AM to 5:00 PM, in Guarulhos – SP **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply—okay? We’ll carefully assess your profile considering all your qualifications. **Additional information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental insurance**, so you and your family stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership partnership**, to encourage physical activity * **SESC partnership**, for diverse cultural and leisure programming * **Partnerships for your studies**, including languages, technology, and online course platforms * **Payroll-deductible loans**, with attractive rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with potential rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love, checking out our openings, and joining this ever-growing team?

R. Profa. Anita Guastini Eiras, 25 - Jardim Zaira, Guarulhos - SP, 07094-010, Brazil

Senior Analyst - Workplace IT | Mobility & Endpoints650514739883551222

Senior Analyst - Workplace IT | Mobility & Endpoints

You are applying for one of the available positions at Rede Américas. Our Talent Acquisition and Selection team will carefully review your profile, and if it aligns with the position, we will contact you to proceed with the process. In the meantime, please keep your information up to date and complete all steps so that we can get to know you better. * **Important:** We do not charge any fees during our selection processes **Responsibilities and duties** About the position: We are seeking a Senior Workplace IT professional with strong expertise in corporate mobility and endpoint management to strategically and operationally support and evolve the company’s mobile and specialized device environment. **MDM (Mobile Device Management) Management** * Administer MDM/UEM solutions (Intune, Jamf, Workspace ONE, MobileIron or similar) * Define security policies, compliance requirements, profiles, and applications * Integration with Azure AD / Entra ID and Active Directory * Governance of the device lifecycle **Tablet, iPad, and Mobile Device Management** * Standardization and management of the tablet and iPad fleet * Enrollment via Apple Business Manager / Android Enterprise * Application distribution and OS control * Support for critical business areas **Kiosks, Digital Signage, and Specialized Devices** * Technical management of kiosks and dedicated devices * Definition of standard images and hardening * Support for rollouts and modernization initiatives * Interface with vendors **Mobile Telephony – Equipment** * Technical management of corporate smartphones * Definition of model standards and usage policies * Support for inventory, replacements, insurance claims, and disposal **Governance and Continuous Improvement** * Technical documentation and procedures * Technical reference for Service Desk and Field teams * Participation in strategic projects **Requirements and qualifications** * Degree in IT, Systems Analysis, or related fields; * Strong expertise in MDM/UEM * Experience with iOS, iPadOS, Android, and Windows * Knowledge of Azure AD / Entra ID * Experience in critical environments **Preferred qualifications** * Apple Business Manager * Experience in healthcare or mission-critical environments * ITIL / COBIT / ISO 20000 * Automation (PowerShell, Graph API) **Additional information** **It is by caring for our people that we will become the healthcare that people desire and the world needs—check out our benefits:** * Nutrition support: Meal Voucher / Food Voucher or On-site Cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Development support: Career Development Cycle, Technology Academies / PMAX, and Crescer Program; * Others: Transportation Voucher. **Only Rede Américas offers – Health Program, based on 5 pillars:** * Spiritual: Yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Relational: UAU Benefits Club, SESC benefits; * Emotional: Telepsychology. * **Benefits may vary depending on the region of the position and the brand.** We are Rede Américas, **the multiplatform healthcare assistance network**, whose purpose is to deliver complete, precisely tailored healthcare. We are looking for **talents who believe it is possible to provide the best and most advanced healthcare assistance.** **If you are passionate about caring and believe in quality medicine, join Rede Américas!** **We are committed to Diversity!** We encourage applications from all individuals who recognize the importance of building an environment free from prejudice, harassment, and discrimination. Together, we always deliver our best. ***Important: we do not charge any fees during our selection processes.***

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

ITSM Analyst (Mid-Level)650514739727371223

ITSM Analyst (Mid-Level)

You are applying for one of the available positions at Rede Américas. Our Talent Acquisition and Selection team will carefully review your profile, and if it aligns with the position, we will contact you to proceed with the process. In the meantime, please keep your information up to date and complete all stages so that we can get to know you better. **Important:** We do not charge any fees during our selection processes. **Responsibilities and duties** About the position: We are seeking a **Mid-Level ITSM Analyst** to manage, execute, and continuously improve ITSM processes, ensuring compliance with industry best practices—especially ITIL—and supporting the evolution of IT service governance. * Execute and monitor ITSM processes (Incidents, Problems, Changes, Requests, SLAs, among others); * Analyze KPIs, metrics, and IT service performance reports; * Drive continuous process improvement by proposing adjustments and optimizations; * Ensure adherence to ITIL framework practices; * Support technical and business areas in correctly executing processes; * Document processes, workflows, and operational procedures; * Perform root-cause analysis and identify improvement opportunities in an analytical manner. **Requirements and qualifications** * Degree in IT, Systems Analysis, or related fields; * Solid knowledge of **ITIL** (certification is a plus); * Experience with **ITSM processes**; * **Analytical**, organized, and process-oriented profile; * Experience in **executing and governing IT processes**; **Preferred qualifications** * ITIL certification (v4); * Experience with ITSM tools (Freshservice); * Experience in large-scale corporate environments. **Additional information** **We care for our people—that’s how we’ll become the healthcare that people desire and the world needs. Check out our benefits:** * Nutrition support: Meal Voucher / Food Voucher or On-site Cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Development support: Career Development Cycle, Technology/PMAX Academies, and Crescer Program; * Others: Transportation Voucher. **Only Rede Américas offers – Health Program, based on 5 pillars:** * Spiritual: Yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Relational: UAU Benefits Club, SESC benefits; * Emotional: Telepsychology. * **Benefits may vary depending on the job location and brand.** We are Rede Américas, **a multiplatform healthcare assistance network**, whose purpose is to deliver comprehensive, precisely tailored healthcare. We are looking for **talents who believe it is possible to provide the best and most advanced healthcare assistance.** **If you are passionate about caring and believe in quality medicine, join Rede Américas!** **We are committed to Diversity!** We encourage applications from all individuals who recognize the importance of building an environment free of prejudice, harassment, and discrimination. Together, we always deliver our best. ***Important: We do not charge any fees during our selection processes.***

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

ANALISTA DE RECURSOS HUMANOS JÚNIOR650514739567391224

ANALISTA DE RECURSOS HUMANOS JÚNIOR

El Grupo 3corações está formado, ante todo, por personas apasionadas por lo que hacen. Nos enorgullece crecer gracias al esfuerzo y seguir avanzando cada vez más lejos, sin olvidar nuestra esencia ni nuestros valores. Es precisamente por nuestro estilo sencillo de ser que celebramos la diversidad de personas y las experiencias sabrosas que entrelazan historias. El resultado es una compañía con productos de calidad, colaboradores y consumidores satisfechos, proveedores y socios integrados en una misma misión: brindar experiencias placenteras que promuevan alegría y bienestar, creando vínculos duraderos y generando valor para todos. ¡Deguste un mundo de posibilidades en la mayor empresa de cafés de Brasil! Más información en www.3coracoes.com **Responsabilidades y atribuciones** * Llevar a cabo todas las etapas del reclutamiento y selección, desde la definición del perfil del puesto con los gestores hasta la oferta final al candidato; * Elaborar y publicar anuncios de vacantes en distintas plataformas (sitios web de empleo, redes sociales, etc.); * Realizar la preselección de currículums y postulaciones, identificando a los candidatos con mayor ajuste a los requisitos del puesto; * Aplicar entrevistas por competencias, dinámicas grupales y otras evaluaciones para identificar las habilidades técnicas y conductuales de los candidatos; * Mantener una comunicación constante y alineada con los gestores solicitantes, garantizando el buen desarrollo de los procesos selectivos; * Proporcionar retroalimentación constructiva a los candidatos, tanto aprobados como no aprobados, con el fin de mejorar continuamente su experiencia; * Contribuir al fortalecimiento de nuestra marca empleadora participando en ferias de carreras y otros eventos de reclutamiento; * Supervisar y analizar los indicadores del área de Reclutamiento y Selección (SLA, reducción de desvinculaciones, usabilidad de Gupy, diversidad), proponiendo mejoras en los procesos. **Requisitos y calificaciones** Formación académica: * Licenciatura completa en Administración, Recursos Humanos o áreas afines. Requerido: * Experiencia en reclutamiento y selección con volumetría; * Experiencia en elaboración y análisis de informes; * Competencia en herramientas de Google (o paquete Office). **Información adicional** Beneficios * Plan de salud compartido; * Plan odontológico; * Transporte; * Alimentación; * Kit mensual de productos; * Telemedicina y terapia online (100 % cubiertos por la empresa); * Seguro de vida; * Wellhub. El Grupo ***3corações*** es una empresa de **personas apasionadas** por lo que hacen. Crecemos por la **fuerza de nuestro trabajo**, valorando nuestros orígenes y nuestra esencia para avanzar cada vez más lejos. Somos un pueblo **innovador y emprendedor**, que **cuida** a sus colaboradores y ofrece **experiencias placenteras** a todos con quienes nos relacionamos. Nuestra historia comenzó en 1959, en el interior del estado de Río Grande del Norte. Con nuestro **modo de ser**, **innovador y emprendedor**, nos convertimos en **líder nacional** en el segmento de café tostado y molido y capuchino, y en **sublíder** en café soluble. En 2013, lanzamos la solución de máquinas multibebidas TRES, con más de 30 sabores de bebidas en cápsulas, y en 2020, mediante una *joint venture* con Positive Company, ingresamos al mercado plant based, ofreciendo a nuestros consumidores productos 100 % naturales de origen vegetal. También forman parte de nuestro portafolio café soluble, capuchino listo para beber, chocolate en polvo, café con leche, refrescos, derivados del maíz, filtros para café y soportes para filtros. Somos más de 8.000 corazones apasionados por lo que hacemos, **comprometidos con la construcción de un país y un mundo mejores**. **Respetamos y valoramos a todas las personas y culturas, y creemos que la diversidad enriquece nuestro entorno laboral**. Buscamos personas dispuestas a remangarse y trabajar de forma colaborativa. ¡Únase a ***3corações*** y sume su corazón al nuestro!

R. Profa. Anita Guastini Eiras, 25 - Jardim Zaira, Guarulhos - SP, 07094-010, Brazil

SRE Specialist650514739244811225

Vice Presidency of **IT** Directorate: **Planning, Quality and Automation Directorate** Work Location: **EcoBerrini, SP** Work Model: **Hybrid 3x2** **Responsibilities and Assignments** As an **SRE Specialist**, you will be responsible for delivering innovative solutions to complex project challenges to increase delivery efficiency. **Key Responsibilities and Assignments:** * Serve as the technical reference for testing and environment teams in resolving project-related issues; * Lead technical meetings and working groups for solution design and problem troubleshooting; * Collaborate with various internal areas to perform diagnostics, analyses, and issue corrections; * Implement and manage monitoring tools to ensure system performance visibility and proactively detect issues; * Lead incident response and conduct post-mortem analyses to identify root causes and prevent recurrence; * Develop scripts and tools to automate repetitive tasks, improving operational efficiency and reducing human error; * Analyze system capacity and plan scalability to meet demand, ensuring service availability and responsiveness; * Define and monitor Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to measure service reliability and performance; * Collaborate with development teams to implement changes safely and efficiently, minimizing impact on the staging environment; * Work closely with security teams to ensure security practices are integrated into the testing lifecycle; * Create and maintain technical documentation and operational guides, and train teams on best practices and tools; * Collaborate with test analysts to continuously improve system reliability and efficiency; * Collect and analyze performance data to identify trends and improvement opportunities, delivering regular reports on application, infrastructure, and service status. **Requirements and Qualifications** * Bachelor’s degree in Computer Engineering, Computer Science, Systems Analysis, Information Systems, or related fields; * Experience operating container-based applications (Kubernetes, AKS, GKE); * Experience operating applications based on WebLogic; * Knowledge of public cloud architectures (Azure and OCI); * Knowledge and operation of API Gateways (Axway and Azure); * Familiarity with SRE and DevOps practices; * Knowledge of SDLC (GitFlow, GitHub Actions, CodeBuild); * Knowledge of Infrastructure as Code (IaC); * Experience building and maintaining highly available, resilient, observable, scalable, and secure systems; * Knowledge of observability tools for monolithic and distributed systems (primarily ELK Stack); * Knowledge of monitoring tools for monolithic and distributed systems (primarily ELK Stack); * Experience operating infrastructure for distributed environments; * Experience building automations using programming languages (primarily Python and shell script); * Extensive experience troubleshooting applications and infrastructure, with emphasis on root cause identification; * Desirable knowledge of AI usage; * Interpersonal skills, negotiation, and influence; * Ability to analyze and collect data, and produce executive-level insights; * Holistic perspective; * Organizational perspective; * Excellent communication skills and ability to interact across multidisciplinary teams. **Additional Information** At Vivo, we spare no effort in supporting and valuing our employees! These are not only outstanding benefits—but also flexible ones. Here’s what we offer\* you: * Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes—a brand-new smartphone for you! * Unlimited voice and data plan! Yes—unlimited! Vivo’s 5G is up to 10 times faster! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or Profit-Sharing Plan (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Live in an environment that respects your personality, your style of dress, your way of being—and where you can be authentic. \#VemdeVocê * Work remotely up to two days per week. \#Mobility * Enjoy flexible working hours; * Take a day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications; and online courses; * Accelerate your career through our Internal Recruitment Program, both in Brazil and abroad—we operate in over 17 countries! \#VivoMinhaCarreira And much more! But you’ll need to apply to find out... * Subject to the eligibility policy established by the company. **\#VEMPRAVIVO** All our positions are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! Here’s what we offer\* you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only outstanding benefits—but also flexible ones. * Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes—a brand-new smartphone for you! * Unlimited voice and data plan! Yes—unlimited! With the best mobile network, even faster with Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and Apps; * Eligibility for annual Bonus or Profit-Sharing Plan (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Live in an environment that respects your personality, your style of dress, your way of being—and where you can be authentic. \#VemdeVocê * Work remotely up to two days per week. \#Mobility * Enjoy flexible working hours; * Take a day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications; and online courses. We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices—putting them in control of their digital lives, securely and reliably—all with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, connecting us with the most innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a differentiator that reflects the society in which we live. We have a robust internal program built upon the pillars of Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+ to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best customer experience begins with delivering an excellent employee experience. **\#VemPraVivo**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Customer Success Analyst | TRACK&FIELD | São Paulo650514738410251226

Customer Success Analyst | TRACK&FIELD | São Paulo

**Mission of the Area** We are responsible for the entire customer journey, including our athletes, support for company-owned and franchise stores. Our mission is to deliver enchanting experiences, exceed expectations through humanized, efficient, proactive, unique, and effective service. **Your Mission** Deliver service with efficiency, proactivity, resolution, delight, and collaboration—focused on facilitating consumers’ journey toward a healthier and more active lifestyle. A strong problem-solving mindset, aiming to reduce incoming requests at their root cause. Exceed expectations with services delivered to both internal and external customers. Guided by respect, collaboration, and care. **Responsibilities and Duties** **What will your responsibilities be?** * Support for external and internal customers, via voice and digital channels (Email, Chat, Social Media, Reclame Aqui, and stores); * Clarify questions regarding internal processes; * Meet deadlines (SLA); * Willingness to assist the team in advancing and championing a culture of collaboration and respect; * Establish effective communication with other departments to identify opportunities for process improvement; * Collect and analyze customer feedback to understand their experiences and identify areas for improvement; * Identify customers at risk of churn (cancellation) and implement preventive measures; * Support and develop analytical solutions aligned with business needs to validate hypotheses and foster continuous learning. * Implement continuous improvements to eliminate obstacles, validate data, and automate processes. **Requirements and Qualifications** **Profile We’re Seeking** We seek a hands-on professional who proactively identifies opportunities and insights when supporting coaches, and who is collaborative—with focus on organization and planning of daily activities. **Skills** Act as an enabler to engage customers and internal teams. Remain calm and productive even amid adverse situations. Proactive; Analytical Thinking; Empathetic; Clarity regarding objectives to be achieved; Experience in customer-facing roles; **What You Need to Have:** Experience in Customer Service, Customer Relations, or Call Centers; Knowledge of digital customer service: Chat, WhatsApp, Social Media, Reclame Aqui; Retail industry experience (fashion segment is a plus); Degrees in Business Administration, Public Relations, Journalism, Marketing, or related fields (a plus). Availability for 100% in-person work. **Additional Information** **Location** São Paulo – Ipiranga. **\#StraightTalk** Our recruitment process is already underway! So, are you in? Application and candidate screening Initial conversation with the recruiter Interviews Feedback and/or offer, update on the process. **\#** Learn more about our selection processes by visiting our careers page: https://tfcarreira.gupy.io/ For over 30 years, Track&Field has connected people to an active and healthy lifestyle through products and experiences. This is possible thanks to a passionate team committed to our brand and every step of our process—from creative development to customer service in our stores, events, and platforms. At T&F, you can be yourself! **Respect** for differences is part of our ecosystem—represented by employees, customers, and suppliers. You’ll find people focused on a journey of **collaboration**, prioritizing **care for the business** and **customer success**. **Integrity** defines our culture within an environment open to diversity and gender, racial, ethnic, religious, disability, sexual orientation, and age equity. ******Learn More About Us:** Our story: https://www.tfco.com.br/ri/nossa\-historia/ Our stores: https://www.tf.com.br/nossas\-lojas Our products: https://www.tf.com.br/ Discover the TFSports App: https://www.tfsports.com.br/ Discover TFC food & market: https://www.instagram.com/tfc.coffee/

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Control Desk Analyst I650514738090251227

Control Desk Analyst I

The English Cultural Center is for everyone! **All of our job openings are affirmative actions for inclusion and diversity, and are waiting for your application!** The English Cultural Center is an innovative company that dreams of positioning Brazil on the global stage through education—training increasingly confident and fluent English-speaking citizens. We are a cultural exchange center that uses theater, music, dance, and all forms of art as teaching tools. We are a reference in English-language instruction, with over 89 years of operation and excellence in this field. We offer a comprehensive infrastructure for technology development and educational materials. We adopt an entrepreneurial mindset, continuously improving our products and services, and pioneer teaching methodologies because we believe in innovation within education. Are you an analytical, communicative person who enjoys monitoring real-time results? Then this opportunity may be ideal for you! **Responsibilities and duties** * Monitor **support queues and performance indicators (SLA, AHT, abandonment rate, etc.)**; * Track **agent availability and productivity**, as well as support channel performance (voice, chat, email, social media); * Manage **operational resources and support workflows**, adjusting to demand; * Identify **anomalies, failures, or overloads**, escalating to support teams when necessary; * Prepare **real-time reports** and operational data analyses to support decision-making; * Ensure **process compliance and service quality**. **Requirements and qualifications** * Completed or currently pursuing a **Bachelor’s degree**; * **Analytical profile**, focused on results and agile problem-solving; * Strong **communication, organization, and negotiation skills**; * Experience in **operations monitoring, KPIs, and telephony systems (ACD, IVR, CRM, dialers, etc.)** is a plus. Working hours: Monday to Friday, 11 a.m. to 9 p.m. | Alternate Saturdays **Additional information** **What we offer:** * A dynamic and collaborative environment that values professional development. * Growth opportunities within an institution committed to educational excellence. * Health insurance * Dental insurance * Transportation allowance * Life insurance * Study grants * TotalPass (health and wellness plan) * Partnership with SESC * Birthday day off * Meal allowance or food voucher, per current policy. If you have the energy, passion, and dedication we seek, we’d love to meet you! Submit your resume and join the English Cultural Center! The English Cultural Center is one of the most awarded language brands in the market. With over 90 years of history, we operate in more than 100 units across 8 states and the Federal District. We offer in-person and live online classes, combining high-quality teaching with social initiatives, technology, and innovation.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Accounting Analyst650514737152021228

Accounting Analyst

Accounting Analyst São Caetano do Sul – SP (On-site) Monday to Friday, from 08:00 to 17:48 Responsibilities: * Perform the **classification, analysis, and verification of balance sheet and income statement accounts**; * Record accounting entries in the **ERP system**, across modules including **accounts payable, accounts receivable, payroll, and banking**; * Carry out **daily and monthly financial reconciliations**, ensuring balance consistency; * Perform **corporate card reconciliations**; * Execute **payroll integration and reconciliation**, as well as labor provisions; * Support **external audits**, organizing and providing required documents and information; * **Analyze and automate spreadsheets**, contributing to control efficiency; * Adhere to **schedules and checklists**, ensuring delivery quality; * Stay updated on **accounting standards (IFRS and CPCs)** and industry best practices. Requirements: * Experience in **accounting routines**, with hands-on ERP experience. * Intermediate to advanced Excel skills * Knowledge of **tax withholding on services received**; Preferred Qualifications: * Familiarity with Datasul and TOTVS RM BackOffice systems. * Experience in the education sector. * Experience in system migration projects. Desired Competencies: * Attention to detail and strong organizational skills; * Ethics, responsibility, and commitment to deadlines; * Ability to **collaborate effectively across different departments**; * Focus on information quality and reliability; * Flexibility to handle **occasional demands and routine variations**; * Proactivity and continuous improvement mindset. * Problem-solving ability and capacity to manage high-volume workloads. Minimum Education Level: Postgraduate Specialization / MBA * Parking * Commuter Pass * Bradesco Health Insurance * SESC Network Agreement * Bradesco Dental Insurance * Private Pension Plan * Pharmacy Benefits Program * Meal Voucher * Life Insurance * On-site Fitness and Sports Center * Year-End Break – no salary deduction * Birthday Day Off * Food Allowance * Care (Employee Assistance Program) * Total Pass

R. Alegre, 775 - Santa Paula, São Caetano do Sul - SP, 09550-250, Brazil

Lead Support Analyst (Bilingual)650514736988191229

Lead Support Analyst (Bilingual)

We are seeking a Bilingual Support and Infrastructure Analyst to lead technical support and IT infrastructure operations, ensuring service continuity, SLA compliance, and a high level of satisfaction among users and internal/external customers. **Responsibilities:** * Ensure continuity of end-user support and local infrastructure services. * Ensure operation, availability, and performance of environments for: + Networks (LAN, WAN, Wi\-Fi, VPN) + Servers (physical and virtual) + Cloud and hybrid environments + Endpoints (laptops, desktops, mobile devices) * Monitor and ensure compliance with SLAs, KPIs, and operational metrics. * Manage incidents, problems, changes, and requests following ITIL practices. * Coordinate resolution of critical incidents and escalations. * Coordinate user and IT asset onboarding and offboarding activities. * Develop and track technical, operational, and executive reports. * Maintain documentation of processes, procedures, and technical environments. * Support continuous improvement, standardization, and process automation initiatives. * Collaborate with Information Security, Networking, Infrastructure, and Project teams. * Serve as the primary liaison between operations and the global IT team, requiring interaction in English. Requirements: * Prior experience as a Technical Leader in IT Support and Infrastructure. * Experience in medium- or large-scale corporate environments. * Advanced or fluent English (reading, writing, and speaking). * Experience managing technical teams and tracking metrics. * Strong communication skills, organization, and decision-making ability. Solid knowledge of: * TCP/IP networking, DNS, DHCP * Windows and Linux operating systems * Microsoft environments (AD, M365, Azure – preferred) * ITSM tools (ServiceNow, GLPI, Freshservice, Jira or similar) Desirable: * ITIL, Microsoft, Cisco, or similar certifications. * Experience with cloud environments (Azure, AWS, GCP). * Basic knowledge of Information Security practices. **Additional Information:** * Compensation: R$ 6\.000,00 CLT. * Benefits: Meal and transportation allowances, medical and dental insurance, life insurance. * Schedule: 8:00 AM to 5:00 PM\. * Work model: On-site. * Location: South Zone/São Paulo.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

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