[Field Service] Operational Assistant

Description

Job Summary: A passionate professional seeking to build a world of possibilities, assisting in the daily scheduling of installers and ensuring compliance with operational procedures. Key Highlights: 1. Connection with the future at a leading telecommunications company 2. An environment that fosters personal and professional development 3. A culture of dedication and entrepreneurship **Welcome to your connection with the future!** We are a company born in the interior of Minas Gerais and have grown cultivating dedication and entrepreneurship at the core of our DNA. We have expanded to other regions and today operate in over 100 locations across the state, where we have established ourselves as a reference in telecommunications services, committed to delivering excellence in connectivity for our customers. If you are a passionate professional who loves what you do and seeks to build a world of possibilities, we want to connect with you! **Responsibilities and Duties** This will be your day\-to\-day as an **Operational Assistant**: * Assist and guide installers in their daily scheduling; * Handle service orders available in the backlog to meet service-level agreement (SLA) targets; * Support supervisors and coordinators in addressing productivity deviations, timekeeping records, and vehicle tracker monitoring; * Plan travel logistics together with supervisors; * Ensure adherence to procedures. **Requirements and Qualifications** * Completed high school education; * Proficiency in Microsoft Office suite. **Additional Information** **Salary:** * R$1\.769,71 **Working Hours:** * Monday to Friday, 8:00 AM to 6:00 PM; * Every other Saturday, 8:00 AM to 6:00 PM, and holidays on rotating schedule. **Our Benefits:** * Meal Allowance or Food Allowance; * Medical and dental assistance; * Wellhub; * Discounts on internet plans; * Transportation Allowance; * Life insurance; * Daycare Assistance; * Assistance for dependents with disabilities; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have set a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network spanning over 17,000 km, we operate a robust infrastructure offering **fiber-optic internet**, **landline telephony**, **subscription-based TV**, **security solutions**, and **digital transformation services**, serving more than 120 locations and connecting over 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and among the **top 20 in Brazil**, according to Anatel’s ranking. Our team of over one thousand employees forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that promotes **personal and professional development**, always guided by our core values.