[Exclusive for PCD] Process Analyst

Description

Job Summary: Process Analyst to lead process mapping, documentation, and continuous improvement of complex processes, acting as an intermediary between customer service and technology. Key Highlights: 1. Lead the mapping and documentation of complex processes 2. Develop and apply process improvement methodologies 3. Act as an intermediary between customer service and technology **Welcome to your connection with the future!** We are a company born in the interior of Minas Gerais, growing by cultivating dedication and entrepreneurship at the core of our DNA. We have expanded to other regions and are now present in over 100 locations across the state, where we have established ourselves as a reference in telecommunications services, committed to delivering excellence in connectivity for our customers. If you are a professional passionate about what you do and seeking to build a world of possibilities, we want to connect with you! **Responsibilities and Duties** These will be your challenges as a **Process Analyst:** * Lead the mapping and documentation of complex processes, ensuring standardization and efficiency; * Develop and apply process improvement methodologies, implementing BPMN, Lean, and Six Sigma; * Manage process governance, monitoring compliance and adherence to guidelines; * Develop strategic plans for process optimization, proposing innovative solutions; * Analyze customer service indicators, defining and tracking critical KPIs; * Facilitate advanced training sessions and workshops, disseminating knowledge on continuous improvement; * Act as an intermediary between customer service and technology, proposing integrated and innovative solutions. **Requirements and Qualifications** **Do you identify with our challenge? You're just one step away! Check out the requirements and come join us!** * Bachelor’s degree in Production Engineering, Business Administration, or related fields; * Proficiency in Microsoft Office Suite; * Experience in process modeling using BPMN; * Knowledge of and experience applying the PDCA methodology; * Proficiency in Six Sigma methodologies. **Additional Information** **Salary:** * R$ 3\.500,00 **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM. * **Our Benefits:** * Meal Allowance or Food Allowance; * Medical and dental assistance; * Wellhub; * Discounts on internet plans; * Transportation Allowance; * Life insurance; * Daycare Assistance for mothers; * Dependent Assistance for PCD; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter** At Valenet, we believe diversity is the foundation of innovation and inclusion strengthens our culture. With over 25 years of history, we have established a standard of excellence in the telecommunications market in Minas Gerais. Our proprietary infrastructure spans over 15,000 km of 100% fiber-optic network, providing connectivity to more than 200,000 households across over 120 locations in Minas Gerais. Today, we are the second-largest internet provider in Minas Gerais, according to Anatel’s ranking, and we proudly attribute this achievement to the talent of our team—comprising over 1,000 employees. Our commitment goes beyond technology. Every day, we work to build an accessible, safe, respectful, and welcoming environment where everyone feels they belong. At Valenet, every voice matters. We encourage personal and professional growth based on respect, equity, and appreciation of individuality. **\#VenhaserumValeneter**