Customer Service Agent

Description

Job Summary: Operational professional responsible for cooperative member service and retention, clarifying inquiries, resolving issues, and conducting sales. Key Highlights: 1. Cooperative member service and retention 2. Problem and complaint resolution 3. Sales of products and services **Description and Responsibilities:** **Schedule:** **Level:** Operational **Employment Type:** Not Specified Responsible for providing service to cooperative members, delivering information and clarifying questions regarding the cooperative's products and services. Address cooperative members' problems and complaints, consistently aiming for their satisfaction and retention. Record and track customer requests in dedicated systems, ensuring accurate and timely case resolution. Stay updated on the cooperative's products, services, and policies to provide precise and current information to cooperative members. Conduct sales of products and services, where applicable, identifying business opportunities during service interactions. Participate in training sessions and periodic meetings to enhance service techniques and deepen knowledge of products and services. Work collaboratively as part of a team, coordinating with other departments to ensure cooperative member satisfaction and efficient problem resolution. Adhere to the cooperative's procedures and regulations, maintaining confidentiality of customer and organizational information. Prepare reports and provide feedback on service activities, contributing to continuous improvement of processes and services offered. **Requirements:** **Requirements:** * Completed high school education * Strong verbal and written communication skills * Basic computer literacy and experience using customer service systems * Ability to solve problems and handle conflict situations **Education:** * Completed high school education * Currently pursuing a higher education degree in related fields (preferred) **Preferred Qualifications:** * CPA 10 certification * Proficiency in sales and negotiation techniques * Proactivity and initiative **Benefits:** Medical assistance, Dental assistance, Fuel allowance, Life insurance, Meal voucher, Food voucher, Transportation voucher