Job Summary: The Client Success role at Seed Bilingual Center requires dedication and effort to support pedagogical coordination, teachers, students, and guardians, acting as a \ Key Highlights: 1. Essential support to coordination, teachers, and students 2. Acting as the "business owner" with focus on the school's interests 3. Active communication with parents and students, ensuring satisfaction * Being a Client Success professional at Seed Bilingual Center requires significant dedication and effort to assist and support the pedagogical coordinator, teachers, students, and their guardians. * Responsible for assisting the pedagogical coordination in all procedures. * Assumes the posture of "business owner," carefully safeguarding the school's overall interests. * Always speak English with teachers and students. * Responsible for school opening and closing. * Responsible for monitoring classroom opening and closing by teachers (turning off TVs/PCs/Air Conditioners/Lights). * Identify and report to administration any irregularities detected at the school. * Maintain formal and/or informal communication with parents and students regarding any activities, invitations, notices, financial collections, meetings, absences, and other matters via communication tools (Seed Agenda, WhatsApp, e\-mails, others). Ensure timely responses. * Monitor student progress throughout the semester to ensure optimal teaching experience and high motivation levels. * Address general requests from parents and students. * Responsible for client enrollment suspension and cancellation processes. * Promote and actively participate in school events, meetings, and trainings when requested. \- Consistently use school communication tools (Trello, Slack, Seed Agenda, etc). * Support teachers with materials required for performing their duties. * Responsible for collecting payments due from students. * Maintain organized and up-to-date filing of general documents, especially student records. * Greet visitors at the school, conduct school tours when necessary, and direct them to the commercial team. * Actively participate in the enrollment renewal process. * Schedule Growth Program sessions and events. * Responsible for thematic decorations. * Opportunity to attend classes outside working hours.
João Silva
Indeed · HR
João Silva
Indeed · HR
