CUSTOMER SUPPORT ANALYST - OPEN POSITION

Description

Job Summary: Provide customer support via WhatsApp and email, manage tickets, resolve inquiries, assist customers, and propose improvements to the customer experience. Key Highlights: 1. Provide support via WhatsApp, email, and Pipefy, resolving inquiries 2. Manage tickets and internal processes, collaborating with various teams 3. Assist new customers and propose improvements to the customer experience **CUSTOMER SUPPORT ANALYST** **Job Description:** Provide support via WhatsApp (TAKE BLIP), email, and Pipefy, resolving inquiries and tracking customer requests; manage tickets and internal processes; collaborate with Accounting, Tax, Legalization, and HR teams; assist new customers; record and update information in systems (Pipefy, Nibo, spreadsheets, and CRM); and propose improvements to the customer experience. **Requirements:** Currently pursuing or having completed a degree in Business Administration, Accounting, Communications, or related fields. Experience in customer service or customer success (preferably in accounting, financial, or service-oriented firms); experience with TAKE BLIP; proficiency with Google Workspace, Pipefy, Nibo, and spreadsheets. **Minimum Education Level:** Bachelor's Degree **Work Schedule:** Monday to Thursday: 8:00 AM to 6:00 PM; Friday: 8:00 AM to 5:00 PM. **Benefits:** Health insurance, transportation allowance via card, meal voucher R$ 31.00/day, Gympass, and 1 remote work day after probation period. *Apply through the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial