Operational Supervisor

Description

Job Summary: We are seeking a leader to supervise operations, organize teams, and optimize processes within an issuance department, ensuring goal achievement and deadlines. Key Highlights: 1. Lead and supervise operations in the issuance department 2. Manage teams, schedules, and vacations 3. Identify improvements and optimize processes If you have experience with operational routines, team management, and are looking for an opportunity to lead processes efficiently and excellently, this position could be for you! **Responsibilities:** * Supervise operations in the issuance department * Organize team schedules, timekeeping, and vacations * Analyze and approve accounts securely * Monitor performance indicators (KPIs) * Support resolution of discrepancies * Ensure achievement of goals and deadlines * Manage point flows in loyalty programs * Identify improvements and process optimization. **Requirements:** * Completed or ongoing bachelor's degree * Experience in operational management * Familiarity with loyalty programs and issuance is desirable * Proficiency in Excel * Analytical, organized, and communicative profile