Collections Assistant

Description

Job Summary: We are seeking a communicative, assertive, and results-oriented Assistant to conduct outbound calls, negotiate, and nurture leads for the commercial department. Key Highlights: 1. Conducting outbound calls and negotiating with customers. 2. Opportunity to support the sales team and manage reports. 3. Focus on goals, argumentation, and persuasion to achieve results. We seek an **Assistant** with a **communicative, assertive, and results-focused profile**, to perform **outbound calls** and negotiate with customers. This person will be responsible for daily contact with the customer base, identifying and nurturing leads for negotiation. ### **Main Responsibilities** * Make **outbound calls** to customers * Negotiate appointments in accordance with company policy * Record contacts, discussions, and status in the system/spreadsheet/CRM * Track contacts and respond within agreed deadlines * Send supporting messages to the sales team (WhatsApp and e\-mail), when necessary * Update control reports and routine performance indicators * Support the sales team with organization and verification of information ### **Technical Requirements** * Completed high school education (college degree in progress is preferred) * Experience with **telephone collections** or active customer outreach (active telemarketing, collections, inside sales) * Strong verbal communication skills, conciseness, and ability to handle difficult conversations * Resilient profile: ability to handle rejections and maintain consistency in follow-up attempts * Organizational skills for managing follow-ups and recordkeeping * Familiarity with tools such as Excel/Google Sheets and internal systems **Preferred Qualifications** ---------------- * Experience with high-volume collections * Experience with negotiation and credit recovery * Experience in the sales sector * Experience working with metrics (e.g., paid commitments, closed agreements, contacts per day) ### **Behavioral Profile** * Energetic, disciplined, and consistent individual * Clear and direct communication * Professional demeanor and respectful assertiveness * Goal-oriented and execution-focused * Strong ability to argue and persuade ### **Benefits** * Monthly bonus * Transportation allowance * Health insurance with co-payment * Meal allowance Minimum Education Level: High School (Secondary Education)