Job Summary: Universo AGV is seeking a professional to perform receptive and proactive customer service, disseminate information, clarify doubts, and conduct systemic inquiries, thereby contributing to member satisfaction. Key Highlights: 1. Assisting members, third parties, consultants, and managers 2. Clarifying doubts and disseminating information 3. Conducting systemic inquiries on ongoing processes Universo AGV is a vehicle protection association aiming to provide all Brazilians with high-quality, excellent service through mutualism. It focuses on guaranteeing diverse benefits to members nationwide who own passenger or commercial vehicles—including motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Provide receptive and proactive customer service to members, third parties, consultants, and managers, conveying information regarding process status and clarifying doubts; * Conduct systemic inquiries on ongoing processes and provide guidance based on the information obtained; * Collect member data requiring system updates and forward it to supervision for implementation; * Monitor average service time and goal achievement; * Perform customer service via the system; * Follow up internally with other departments. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of Microsoft Office suite; * Experience in customer service. **Additional Information** Only Universo AGV members enjoy: * Freedom to dine wherever you prefer using our CAJU card, with R$40.00 per workday; * Choice between transportation allowance or fuel assistance; * Your health is one of our top priorities—your gym membership via Gympass is fully covered by us! Dependent plans start at R$29.90; * Co-payment medical assistance provided by Unimed; * Training opportunities through Academia Performance; * Development incentives through university partnerships, offering up to 50% scholarships for undergraduate and graduate programs; * Language school partnerships, providing special conditions for online or in-person learning; * Access to Clube You, offering discounts and benefits across thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We also care about your pet—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for every goal achieved and redeem them for rewards at Up Store; * SESC card for you and your dependents, granting access to numerous quality activities and services nationwide at low cost. We specialize in a topic of shared interest. Universo AGV focuses on ensuring diverse benefits for members who own passenger or commercial vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to collectively meet members’ needs through cooperation.
João Silva
Indeed · HR
João Silva
Indeed · HR
