OPERATIONAL EVENT ASSISTANT - CUSTOMER SERVICE

Description

Job Summary: Universo AGV is seeking a professional to provide proactive and responsive customer service, conduct systemic inquiries, and manage processes to ensure member satisfaction. Key Highlights: 1. Serving members, third parties, consultants, and managers 2. Conducting systemic inquiries and providing process guidance 3. Collecting and updating member data in the system Universo AGV is a vehicle protection association that aims, through mutualism, to offer all Brazilians high-quality and excellent service. It focuses on guaranteeing various benefits to members across Brazil who own passenger or commercial vehicles—including motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Provide proactive and responsive service to members, third parties, consultants, and managers, conveying information about process status and clarifying doubts; * Perform ongoing systemic inquiries regarding process status and provide guidance based on retrieved information; * Collect member data requiring system updates and forward it to supervision for implementation; * Monitor average service time and goal achievement; * Deliver service via the internal system; * Follow up with internal departments regarding pending tasks. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of Microsoft Office Suite; * Experience in customer service. **Additional Information** Only Universo AGV members enjoy: * Freedom to dine wherever you prefer using our CAJU card, valued at R$40.00 per workday; * Choice between transportation allowance or fuel subsidy; * Your health is one of our top priorities—your GymPass membership is fully covered by us! Plus, dependent plans start from R$29.90; * Co-payment medical assistance provided by Unimed; * Training opportunities through Academia Performance; * Professional development incentives via university partnerships, offering up to 50% scholarships for undergraduate and postgraduate programs; * Language school partnerships with special conditions for online or in-person study; * Access to Clube You, offering discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We care about your pet too—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for every target achieved and redeem them for rewards at Up Store; * SESC card for you and your dependents, granting access to numerous quality activities and services nationwide at low cost. We are specialists in a subject of shared interest. Universo AGV focuses on guaranteeing diverse benefits to members who own passenger or commercial vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to collectively meet members’ needs through cooperation.