Customer Service Assistant

Description

Job Summary: We are seeking a Customer Service Assistant to provide empathetic and efficient service, manage scheduling, and ensure an excellent service flow. Key Highlights: 1. Welcoming and dynamic work environment 2. Opportunities for professional growth and development 3. Focus on empathetic and efficient service Join a team that transforms lives! We are looking for a **Customer Service Assistant** to join our team and deliver empathetic and efficient service to patients. If you seek a welcoming and dynamic environment, come contribute to the excellence of our healthcare services! **Key Responsibilities:** * Greet and welcome patients, ensuring courteous and empathetic service; * Schedule and confirm appointments and infusions, managing the medical schedule; * Register and update patient data in the system; * Answer telephone calls and respond to messages efficiently and professionally; * Guide patients on administrative procedures, required documents, and accepted health insurance plans; * Issue health insurance referral forms and authorizations, ensuring correct documentation for services; * Maintain an organized reception area and ensure smooth patient flow at the clinic; * Collaborate with the multidisciplinary team to deliver an excellent patient experience. **Requirements:** * Completed high school education or higher education degree (e.g., Administration, Hospital Management, or related fields); * Prior experience in medical clinic or hospital reception; * Familiarity with clinic management systems and health insurance providers; * Strong communication skills, organizational ability, and proficiency in interacting with the public; * Ability to work effectively in a team. **Preferred Qualifications:** * Experience handling health insurance authorizations; * Knowledge of healthcare administrative regulations and processes; * Proficiency in digital service channels (WhatsApp, e\-mail, online appointment platforms). **What We Offer:** * A dynamic and welcoming work environment; * Opportunities for professional growth and development; * Attractive benefits and recognition of your talent. Work Location: Belo Horizonte/MG **Join us and make a difference in service to our patients!**