Parking Manager

Description

Job Summary: EMC PARK LTDA is seeking a Parking Manager to oversee daily operational activities, ensuring organization, safety, and efficiency in customer service with a focus on enhancing the customer experience. Key Highlights: 1. Manage the parking lot's daily operational routine 2. Ensure excellence in customer service and smooth operations 3. Monitor operational KPIs and resolve incidents About the Role EMC PARK LTDA is looking for a Parking Manager to ensure outstanding customer service and guarantee the smooth operation of parking processes. Responsibilities - Manage the parking lot's daily operational routine, ensuring organization, safety, and efficiency in customer service. - Control vehicle entry and exit, ensuring compliance with internal procedures. - Monitor operational KPIs, propose improvements, and address incidents. - Deliver courteous, prompt, and positive customer service focused on enhancing the customer experience. - Ensure compliance with regulations, internal policies, and quality standards. - Support traffic flow management, parking space organization, and prevention of operational failures. Benefits Meal/Voucher Card (Swile Card); Transportation Benefit (Operator Card); SulAmérica Health Plan (no co-payment and no cost to the employee); Bradesco Dental Plan (Odontoprev) at no cost to the employee; Life Insurance; College Incentive Program; Birthday Day Off. Selection Process The process may include resume screening, HR interview, and technical/behavioral interview with the area leadership. **Requirements and Qualifications** Technical Requirements - Prior experience in parking management, mobility operations, valet services, security gate operations, operational logistics, or related areas. - Knowledge of vehicle traffic control, customer service, and incident management. - Ability to organize and prioritize tasks while monitoring operational indicators. - Completed high school education (higher education in management, administration, or logistics is preferred). Behavioral Competencies - Strong communication skills and courtesy in customer service. - Organization and accountability. - Attention to detail and control over vehicle movement. - Ability to work effectively in a team. - Agility in problem resolution. - Punctuality and commitment. Preferred Qualifications - Experience with parking control systems. - Knowledge of operational safety routines. - Experience with performance indicators and continuous improvement. You will work onsite in Belo Horizonte/MG, during business hours from Monday to Friday, 8:00 AM to 5:00 PM, and Saturdays from 8:00 AM to 12:00 PM. **Additional Information** Meal/Voucher Card (Swile Card); Transportation Benefit (Operator Card); SulAmérica Health Plan (no co-payment and no cost to the employee); Bradesco Dental Plan (Odontoprev) at no cost to the employee; Life Insurance; College Incentive Program; Birthday Day Off.