Description
We are looking for a person to supervise the emission team, ensuring delivery quality, process organization, and monitoring of departmental performance indicators.
**Responsibilities:**
* Supervise the emission team on a daily basis
* Monitor operational routines and ensure compliance with processes
* Track performance indicators and propose improvements
* Support resolution of team requests and conflicts
* Contribute to operational organization and efficiency.
**Requirements:**
* Completed or ongoing undergraduate degree (Business Administration, Commercial Management, or related fields)
* Experience with operational routines, process control, or team management
* Familiarity with loyalty programs and mileage operations is desirable
* Proficiency in Excel and performance indicator tracking tools
* Strong analytical skills and attention to detail
* Good communication skills and ability to resolve conflicts
* Proactive, organized, and collaborative profile.
**Job Information:**
* **Schedule:**
Monday to Friday: 3:00 PM to 11:20 PM
Weekends: 10:00 AM to 6:20 PM