Customer Service Representative

Description

*We are hiring a Customer Service Representative to join our team! We are looking for someone organized, detail-oriented, and committed to process quality.* Job Description: Daily Tasks Promotion Group Management: Send daily invitations to our customers to join the promotion group. Record Sales from Advertisements: Log all sales generated from advertising campaigns. Organize and Tag Customers on WhatsApp: Keep the WhatsApp customer list organized and tagged as needed. Re-engage Past Conversations: Send promotions and messages to re-engage customers who have previously contacted us. Register Non-buying Customers: Record information about customers who have not made purchases, including their products of interest. Greet Customers, Understand Their Needs, and Route Them to Appropriate Sales Representatives. Update Product Catalog: Keep the product catalog up to date at all times. Assist with Price Updates: Support updating product prices in the master spreadsheet when requested. Handle the Landline Phone: Ensure all incoming landline calls are answered and properly routed. Manage Communications Across Multiple Platforms: Be responsible for customer service and contact management on WhatsApp, Instagram, Facebook, Google, and other communication tools. Benefits: Meal Voucher (R$ 20.00 per day) Transportation Voucher UNIMED Health Plan (after 3 months of experience) Dental Plan (after 3 months of experience) Group Life Insurance Employment Type: Full-time CLT Benefits: Medical Assistance Dental Assistance Life Insurance Meal Voucher Transportation Voucher Work Location: On-site Employment Type: Full-time, CLT Compensation: Starting from R$1.850,00 per month Benefits: * Medical Assistance * Dental Assistance * Life Insurance * Meal Voucher * Transportation Voucher Education: * High School Diploma (Preferred) Work Location: On-site